Sinali Fernando
Hamilton,New Zealand
Summary
I am a dedicated professional with over three years of experience, excelling in teamwork, time management, and problem-solving. My communication skills and passion for architecture, which I am currently studying at university, drive my continuous professional growth. In my previous role as a manager, I led and trained, showcasing leadership and communication skills. I am now seeking a new challenge in a progressive organization where I can leverage my skills and experience to make a meaningful impact.
Overview
2
2
years of professional experience
Work History
Barista
McDonald's
05.2022 - 01.2024
- Learned brewing methods, beverage blends, and food preparation to enhance customer service and product quality.
- Maintained clean workstations, handled and adjusted espresso machines, prepared beverages per company recipes.
- Managed cash transactions using the POS system.
- Collaborated with team members for smooth operations.
Manager
McDonald's
11.2021 - 01.2024
- Coached and mentored employees through technical challenges.
- Assisted with associate orientation, training and competency evaluation.
- Educated teams on work priorities while empowering employees to self-organize and make informed decisions.
- Oversaw daily operations, ensuring efficiency and productivity.
- Managed a team of employees, providing training and support.
- Ensured high levels of customer satisfaction through excellent service and quick resolution of complaints.
- Monitored financial performance and implemented cost-saving measures.
- Developed and implemented marketing promotions to boost sales.
Education
Bachelor in Architectural Studies - Architecture
University of Auckland
Auckland, AUK12-2027
High School Diploma - undefined
Sacred Heart Girls' College
Hamilton, WKO12.2023
Skills
- Cash Handling
- Leadership and team management
- Customer service
- Friendly and outgoing
- Conflict resolution
- Training and development
- Sales and marketing strategies
- Health and safety compliance
- Managing multiple tasks simultaneously in a fast-paced environment
- Prioritising tasks to ensure efficient workflow
- Clear communication with customers and team members
- Active listening skills
- Attention to Detail
- Problem-Solving
- Time management
Accomplishments
- AYL training programme
- Safety squad training, Fire training, Evacuation training and First aid training
- Achieved Murray Wren Undergraduate Scholarship in Architecture awarded to one first year
Timeline
Barista
McDonald's
05.2022 - 01.2024
Manager
McDonald's
11.2021 - 01.2024
High School Diploma - undefined
Sacred Heart Girls' College
Bachelor in Architectural Studies - Architecture
University of Auckland