Sinareah Tutunoa
Manurewa,AUK
Summary
I’m an experienced Supervisor the can lead team members towards success and boosted performance. I’ve grown accustomed to assigning tasks, training employees, providing feedback, mediating interpersonal conflicts and implementing company procedures. I pride myself in my excellent communication and listening skills. I can also provide leadership and vision which drives teams to meet goals.
problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
4
4
years of professional experience
Work History
Supervisor
Shosha
02.2022 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Monitored workflow to improve employee time management and increase productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Achieved results by working with staff to meet established targets.
Supervisor
Eden Park Catering
08.2021 - 02.2022
- Boosted team performance by developing customer service training materials and conducting service training.
- Gathered, organized and input information into digital database.
- Maintained compliance with company policies, objectives, and communication goals.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Experience Specialist
Zip Co
12.2019 - 08.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained up-to-date knowledge of product and service changes.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Customer Service Support Agent
Debitsuccess
06.2019 - 12.2019
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
NCEA - Level 3
Birkenhead College
Birkenhead, North Shore12.2017
Skills
- Microsoft Word
- Microsoft Excel
- Staff Training
- Managing Multiple Tasks
- Process Transactions
- Sales and Upselling
- Conflict Resolution
- Time Management
- Cultural Sensitivity
- Product Organization
- Reading Comprehension
- Livechat Messaging
- Stock Management
- Adobe Systems Adobe Photoshop
- Microsoft Windows
- Customer Consulting
Affiliations
Raroboys 2018 - Current
A Pasifika based group of multi-media artists creating space for artists in Auckland to share/ make art and collaborate.
Timeline
Supervisor
Shosha
02.2022 - Current
Supervisor
Eden Park Catering
08.2021 - 02.2022
Customer Experience Specialist
Zip Co
12.2019 - 08.2021
Customer Service Support Agent
Debitsuccess
06.2019 - 12.2019
NCEA - Level 3
Birkenhead College
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