Sinatai Vavae

As a Supervisor for Ground Customer Service at Jetstar Airways, I am instrumental in maintaining smooth flight operations and ensuring customer satisfaction. I analyze external factors affecting flights, devise flight plans, and make operational adjustments as needed. Investigating operational issues and estimating costs aid in decision-making. I oversee staff, ensuring efficient check-in procedures and on-time departures while prioritizing safety. Open communication channels facilitate addressing concerns promptly, ensuring the smooth and safe operation of ground services.

I helped prepare and pack orders for shipment to different places, ensuring accurate quantities and secure packaging. I maintained inventory accuracy, followed packing guidelines, and met deadlines for timely delivery. This role sharpened my attention to detail, organization, and efficiency, crucial for smooth operations and customer satisfaction.

During a 3-month contract job at Auckland Airport, I gained valuable experience preparing flights for departure. Working in a team, I managed various duties under pressure, ensuring smooth operations and timely departures. This experience provided me with valuable skills that will benefit my future career, including teamwork, time management, and the ability to work effectively under pressure.

As a crew trainer, I managed various tasks under pressure, ensuring smooth operations and customer satisfaction. I supervised shifts in the absence of the manager, assigning tasks, managing breaks, and maintaining a clean environment. Handling customer complaints with patience and composure was crucial, requiring quick decision-making and problem-solving skills. Maintaining a positive atmosphere for both customers and employees was paramount, involving tasks like clearing rubbish and keeping the premises tidy. This role demanded adaptability and resilience to handle diverse situations independently while upholding service standards.