Sinduja Puppala
Hamilton,New Zealand
Summary
My goal is to develop a career in the field of customer service with an opportunity to gain extensive knowledge in IT and Business Analysis and development. I am committed to finding a full-time position in an organization where I can utilize my skills and experience gained from my previous roles.
Overview
9
9
years of professional experience
Work History
Customer Service Administrator
Madison Recruitment
03.2024 - 07.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality
- Enhanced accuracy of customer records with meticulous data entry and verification taks
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Customer Lead
Spark Business
08.2022 - 12.2023
- Manage and grow existing customer accounts both from a volume & revenue perspective.
- Grow your portfolio of customers through new business acquisition and reduction in churn
- Provide outstanding service to existing customers in order to delight customers and exceed NPS targets
- Maintain phone contact rates to meet minimum contact targets for phone managed customers within customer portfolio
- Proactively upsell/ cross-sell and upgrade/re-sign customers within portfolio
- Sell all of business IT and Communication solutions to customers within portfolio
- Maintaining a sales pipeline and ensure visibility of this to Head of Key Accounts & Site Lead
- Record and manage an up-to-date electronic sales diary.
- Achieving agreed sales & service targets.
- Understanding win/loss ratio and work with Head of Key Accounts/ Site Lead and/or other SME Leads to improve performance.
- To actively participate and contribute during sales meetings.
- Attend training and be competent in delivering a compelling solutions-based sales proposition to existing and potential new customers.
- Manage effective business networks to assist with achieving targets.
- Proactively research and understand customer's key business drivers.
- Maintain and enhance the profile of Spark as a brand
- To always demonstrate professionalism and a client consciousness compatible with the strategic business objectives and policies of Spark and AARCEE Limited
- Develop and foster positive working relationships and channels of communications between AARCEE Limited, Spark Group and IT Partners
Business to Business Sales Professional
V Value Ltd
09.2021 - 08.2022
- Meet with new business customers (whether as the result of cold calling canvassing, networking, or lead generation) and use technical knowledge to evaluate their IT needs and introduce and explain the products, services, and opportunities which will best meet those needs
- Implementing sales strategies to close sales
- Making arrangements with the client for the provision of products and services to the customer are available to provide technical assistance to customers in relation to set up and management
- Regularly report to management on sales made and deliver accurate sales forecasts in line with business objectives if required
- Responsibly manage all business resources within accountability levels.
- Attending training sessions and educational workshops and utilizing technical opportunities with a view to maintaining professional and technical knowledge
- Serve the business in good filth, promoting and protecting the business's best interests.
ICT Sales Representative
Excel Sales
03.2020 - 08.2021
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete assignments in a timely efficient manner
- Brought forth excellent time management and multitasking skills
- Planning and scheduling door-to-door routes
- Identifying the training needs of junior or new staff members
- Explaining competitively priced service plans to customers
- Communicate clear and concise information
ICT Customer Support Representative
Marketing results
09.2016 - 08.2018
- Troubleshot, resolved or escalated technical issues based on individual customers' needs providing support, including procedural documentation and relevant reports
- Rapidly establishing a good working relationship with customers and other professionals, such as web developers
- Write reports and analyses, website user statistics
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritized workloads to meet customer needs and maintain established deadlines in a fast-paced environment.
- Identified ways to streamline common requests and improve support processes to better serve customers' needs.
Customer Service Representative
Shefco
04.2015 - 09.2016
- Greeting customers
- Provide excellent service in busy times taking orders over the phone and in-person dealing with customer concerns
- Cash handling
- Keeping the customer area clean
- Packing food
- Assisting Cooks with topping
Education
Diploma - computing
New Zealand School of Education
Auckland, New Zealand08.2015
Bachelors - Computer Science
Jawaharlal Nehru Technological University
Hyderabad, India05.2013
Skills
- Customer Service
- Marketing and Sales
- Administrative skills
- ICT Technical skills
- Communication
- Ability to Multitask
- Effective Time Management
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
Timeline
Customer Service Administrator
Madison Recruitment
03.2024 - 07.2024
Customer Lead
Spark Business
08.2022 - 12.2023
Business to Business Sales Professional
V Value Ltd
09.2021 - 08.2022
ICT Sales Representative
Excel Sales
03.2020 - 08.2021
ICT Customer Support Representative
Marketing results
09.2016 - 08.2018
Customer Service Representative
Shefco
04.2015 - 09.2016
Bachelors - Computer Science
Jawaharlal Nehru Technological University
Diploma - computing
New Zealand School of Education