Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sindu Meena Sundaram

Onekawa,Napier

Summary

Motivated and customer-focused professional with hands-on experience, delivering exceptional service in a fast-paced retail environment. Currently working at BP Petrol Station, ensuring high levels of customer satisfaction through friendly interaction, efficient point-of-sale operations, and proactive problem-solving. Skilled in stock management, food preparation, safety compliance, and shift operations. A dependable team player with strong communication skills and a commitment to maintaining a clean, safe, and welcoming store environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

BP Petrol Station
Bayview, Napier
10.2024 - Current
  • Delivered exceptional customer service in fast-paced retail environment by addressing inquiries and promoting offers.
  • Operated POS systems for sales transactions while driving engagement through loyalty program promotions.
  • Maintained cleanliness and safety standards across all areas, adhering to health protocols.
  • Prepared food items using Merry Chef ovens, ensuring compliance with food safety guidelines.
  • Managed inventory by replenishing stock, rotating products, and handling expired items for optimal merchandising.
  • Processed cash transactions, executed shift handovers, and coordinated stock deliveries per company procedures.
  • Collaborated with team members to facilitate smooth operations and ensure safety compliance.

Desktop Support Specialist

Tata Consultancy Services
Velachery, Chennai
08.2022 - 09.2023
  • Provided remote desktop support using Skype, Teams, and Quick Assist for Windows, Citrix, and O365-related issues.
  • Installed, configured, and troubleshot client-approved and third-party software, VPNs (Cisco AnyConnect, Zscaler), MS Office, file access, and system boot issues.
  • Supported mobile device setup (iOS, Android) and peripheral troubleshooting including printers, monitors, and docking stations (HP, Lenovo, Dell).
  • Handled user account management and incident resolution using ServiceNow; created and managed incident, service request, and change tickets.
  • Developed knowledge base articles and reports to identify issue trends and collaborated with engineers for permanent solutions.
  • Delivered service within SLA targets using ITIL-based methodologies, maintaining strong communication and multi-tasking under high workload.

Education

Bachelor of Science - Computer Application

Fatima College
Madurai, Tamilnadu
05-2022

Skills

  • Customer Service & Relationship Management
  • Point of Sale (POS) Operations & Cash Handling
  • Food Safety Compliance & Kitchen Hygiene
  • Stock Replenishment & Merchandising
  • Conflict Resolution & Complaint Handling
  • Remote Desktop Support (Windows, O365, Citrix)
  • VPN Troubleshooting (Cisco AnyConnect, Zscaler)
  • Mobile Device & Peripheral Support (iOS, Android, Printers)
  • Software Installation & Configuration
  • ServiceNow Ticketing System (Incidents, SRs, Changes)
  • User Account & Active Directory Management
  • Strong Communication & Multitasking Skills

Certification

  • Amazon Cloud Practitioner Essentials, Amazon Web Services training and certification, 2023-11-24
  • Python Programming Certification, Udemy, 2020-08-07

References

  • Karthick Subramanian, ASB Bank, 0224586424
  • Balaji Karthick Kuppuraj, NZQA, Software Developer, 0273564136

Timeline

Customer Service Representative

BP Petrol Station
10.2024 - Current

Desktop Support Specialist

Tata Consultancy Services
08.2022 - 09.2023

Bachelor of Science - Computer Application

Fatima College

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Sindu Meena Sundaram