Sindy Senthuran
Auckland
Summary
Leading software implementations has taught me that the project space is beyond tracking schedules and documentation work. I believe that an artistic mind, where there is a zest for learning, curiosity in technology, passion to solve problems creatively, and, most importantly, the ability to facilitate conversations between various departments so that project goals align with business strategy, is very important. I am looking for a challenging opportunity where I can leverage my knowledge in information systems and project experiences to deliver business outcomes in a strategy-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Solutions Coordinator
Diversity Works New Zealand
Auckland, New Zealand
06.2022 - Current
- Led the implementation of the Community Hub Platform by liaising between departments to capture requirements, documenting process diagrams/training manuals, communicating project updates, and tracking progress of activities in spreadsheets.
- Set up an internal training page for staff with training videos and manuals for the Community Hub Project.
- Coaching and training internal staff to use new systems.
- Launched the community hub at the DWNZ annual conference and introduced the upgraded member area to attendees at the conference booth.
- Responsible for maintaining database updates between the CRM (Pivotal), Community Hub platform, and Campaign Monitor.
- Led the technical component of the LMS Project and launched the e-Learning site at the annual conference.
- Responsible for resolving system-related queries from customers and staff.
- Experienced in working with overseas suppliers to meet project goals and resolve bugs and errors.
- Prepared weekly reports and updates to the project team.
- Researched AI chat bot options for the website.
- Looked after product development requests and continuous improvement.
- Technical support for online workshops
- Assisted with member renewal phone calls and promoted our upgraded member area on the website to customers.
Project Coordinator
Competenz
Auckland, New Zealand
03.2020 - 11.2021
- Implemented the Auto Release Process to release units to apprentices automatically when required. This involved communication with key stakeholders, process mapping, defining business rules, and working with BIA to produce script that aligns with business rules. Wrote the official SOP and Guidebook for this procedure.
- Conducted a detailed analysis on the Leads and Opportunities System by checking requirements against delivered system, testing, writing reports and presenting the as built system to the governance group.
- Worked with the Senior Business Analyst to write Use Cases and Acceptance Criteria for the My CZ project to switch the modules in Intergen to the Fusion 5 UX Platform.
- Worked with the LDI Team to transfer Apprentice resources to PDF files with interaction for them to complete online during the Covid lockdown. Received special recognition award for speed and quality of work.
- Project Coordinator for the UAT Testing for Smart TMS Pivotal System Roll Out
Sales and Marketing Officer and Project Support
Competenz
Auckland, New Zealand
04.2018 - 03.2020
- Designed and implemented the Service Hub Knowledge bank to train the Customer Support Team.
- Supported numerous projects such as solving issues in Canvas, automating learner leads, UAT testing, and researching about implementing artificial intelligence.
- Managed the Lead database and conducted monthly reports to analyze campaign data and customer feedback. Investigated customer complaints.
- Redesigned and set up email templates to enhance marketing strategy. Implemented innovative ways of prospecting such as using the data mining Google tool.
- Consulted with active, inactive and new customers, to understand business needs and promote products and services.
Payroll and Administration
Smart Cabs
Auckland, New Zealand
08.2016 - 01.2017
- Reception duties such as filing and answering employee and customer inquiries on the phone and online.
- Managed employee database and payment database on Excel with high attention to detail.
- Made payments to employees accurately and kept a record of all transactions.
- Competent in using Paymark System.
- Logging general issues that need to be addressed and taking action.
Education
Bachelor of Commerce - Information Systems
University Of Auckland,
Auckland, New Zealand01.2018
Bachelor of Arts - Anthropology
University Of Auckland,
Auckland, New Zealand01.2018
Skills
- Time management
- Project Management
- Documentation
- Communication/Coaching
- Database Management
- Process mapping
- Software Testing
- Creativity
Certification
- Business Analyst Certificate from IIBA
- BMINZ Leadership Certificate
- Maori Cultural Competency Certificate
Hobbies
- Verified Listener on 7 Cups
- Completed diploma in Indian traditional dance
- Tutor English and study skills workshop to Students in the weekends
- Enjoy reading Inspirational books
Timeline
Digital Solutions Coordinator
Diversity Works New Zealand
06.2022 - Current
Project Coordinator
Competenz
03.2020 - 11.2021
Sales and Marketing Officer and Project Support
Competenz
04.2018 - 03.2020
Payroll and Administration
Smart Cabs
08.2016 - 01.2017
Bachelor of Commerce - Information Systems
University Of Auckland,
Bachelor of Arts - Anthropology
University Of Auckland,