SINI TAGILOA
Auckland,Papakura
Summary
Ambitious and empathetic leader with a proven track record of success in financial services, vocational education, and people management. Renowned for fostering high-performing teams, driving strategic initiatives, and delivering exceptional results. Experienced in managing stakeholder relationships, compliance, and strategic planning. Passionate about creating meaningful community connections and empowering individuals through coaching and mentoring.
Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
5
5
years of professional experience
Work History
Regional Manager - Vocational Education
Te Pūkenga
09.2024 - Current
- Lead regional operations for one of New Zealand's largest vocational education providers, ensuring strategic alignment and operational excellence across multiple locations
- Performance Leadership: Drive performance and achievement of KPIs through effective management of diverse teams and partnerships across the region
- Stakeholder Engagement: Cultivate strong relationships with community leaders, local businesses, and education providers to enhance opportunities for students
- Strategic Planning: Develop and execute regional strategies to optimise student enrolment, program delivery, and overall outcomes
- Change Management: Lead initiatives to integrate legacy systems into Te Pūkenga's unified structure, ensuring a smooth transition for staff and stakeholders
- Community Development: Spearhead partnerships with secondary schools, including delivering innovative programs like EarnLearn to support student success
- Compliance and Reporting: Ensure all activities meet regulatory and organisational standards, providing regular updates to senior leadership
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Established and maintained operational standards for learner locations.
Regional Manager - Lending Centre of Excellence
TSB Bank NZ Ltd.
05.2021 - 09.2024
- Oversaw a high-performing team delivering exceptional customer service and achieving substantial business growth in lending operations
- Delivered $426 million in new business settlements across FY21-FY24
- Cultivated a culture of growth through professional development, coaching, and mentoring of 10 team members
- Maintained compliance excellence while navigating complex regulatory environments
- Enhanced community ties through active participation in local initiatives and events
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Bank Manager
Westpac NZ Ltd.
09.2019 - 05.2021
- Managed branch operations, achieving market-leading performance metrics while building a strong team culture
- Achieved a best-in-region cost-to-income ratio and significant asset growth, including over $50 million in new home lending
- Conducted financial literacy workshops and first-home buyer seminars, reinforcing Westpac's commitment to community support
- Successfully adapted branch operations during the COVID-19 pandemic, maintaining productivity and customer satisfaction
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
Education
Bachelor of Business - Marketing & HR/Employment Relations
Auckland University of Technology
Auckland07-2015
Skills
- Leadership & People Management
- Strategic Growth
- Planning
- Networking
- Relationship Management
- Business Development
- Compliance & Risk Management
- Pastoral Care
- Community Engagement
- Delivering social impact
- Operations
Timeline
Regional Manager - Vocational Education
Te Pūkenga
09.2024 - Current
Regional Manager - Lending Centre of Excellence
TSB Bank NZ Ltd.
05.2021 - 09.2024
Bank Manager
Westpac NZ Ltd.
09.2019 - 05.2021
Bachelor of Business - Marketing & HR/Employment Relations
Auckland University of Technology
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