Sini Vora
Tauranga
Summary
Dedicated and reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
Work History
Manager
Walker&Hall
Mount Maunganui
02.2017 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created customer loyalty program to increase repeat business from existing customers.
- Recruited and trained new employees to meet job requirements.
- Resolved customer complaints efficiently in order to maintain high levels of satisfaction.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained detailed records of sales transactions and store finances on a daily basis.
- Supervised team members in the execution of tasks related to sales, merchandising, marketing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, developed and motivated team to achieve revenue goals.
- Monthly meeting at HO with Managing Director regarding business performance.
Manager
Anytime Fitness
Mumbai
09.2012 - 11.2016
- Started with a Sales representative and climbed the ladder to be a Manager in 3 months with great sales results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created promotional materials and focused on Marketing as this was the newly opened branch in the town.
- Trained new staff members on proper use of exercise equipment and safety protocols.
- Maintained a clean, organized environment throughout the facility at all times.
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks and sales targets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Post Graduate Diploma in Business -
Auckland Institute of Studies
Auckland, NZ07-2018
MBA - Marketing And Human Resource
Kutch University
India06-2014
Skills
- Customer service
- Employee training
- Sales analysis
- Financial management
- Marketing strategy
- Performance evaluation
- Team building
- Coaching and mentoring
- Sales strategy
- Customer relationship management (CRM)
Accomplishments
- Most value-added store: 2021, 2022, 2023 - Walker & Hall
- Highest GP achieved store: 2018, 2022 - Walker & Hall
- Club level achievers every year consistently since 2017- Walker&Hall
- Sales person of the year: 2015- Anytime Fitness
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Walker&Hall
02.2017 - Current
Manager
Anytime Fitness
09.2012 - 11.2016
Post Graduate Diploma in Business -
Auckland Institute of Studies
MBA - Marketing And Human Resource
Kutch University
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