Siobhan Kaulima
Moerewa,NTL
Summary
Primary objective is to support the functioning of a business and its operations all while ensuing exceptional customer service. I aim to create a welcoming friendly positive and productive work environment by displaying and communicating with team members and management all while making sure the team are happy as a collective and the job is completed sufficiently.
Overview
13
13
years of professional experience
Work History
Customer Care Sales Consultant
Melbourne's Cheapest Cars (AutoNxt)
01.2021 - 11.2023
- Managing emails and Inbound and Outbound phone calls, All Data entry into CRM, Creating basic excel spreadsheet for individual sales and deliveries
- Providing Excellent customer service via Phone and frontline
- Accompanying Customers during test drive
- Appointment, booking customers for service and or test drives.
Pick Packer
Chobani Australia
07.2017 - 08.2017
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Pick Packer
Heritage Brands Pty Ltd
02.2016 - 04.2016
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
Retail Sales Assistant
Cotton On Group
01.2011 - 01.2012
- Collaborated with team members to achieve monthly sales targets and objectives.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Avondale College
Auckland, AUK2010
Skills
- Organizational
- Pentana Solutions skills
- Era-power Software
- Effective time management
- Adaptability
- Product Knowledge
- Communication and Problem-solving
- Punctual /Time Management
- Collaborative / Team work
- Scheduling Appointment booking
- Customer Relationship Management
- Data Collection
- Complaint resolution
- Inbound/Outbound calls
- CRM proficiency
References
Rica Robinson,
Business Manager Melbourne's Cheapest Cars,
Mobile : +61 435-023-933,
Email: rica.r@autonxt.com.au
Sithija Dabarera,
Team Business Manager Melbourne's Cheapest Cars,
Mobile : +61 423-200-012,
Email : Sithija.D@autonxt.com.au
Timeline
Customer Care Sales Consultant
Melbourne's Cheapest Cars (AutoNxt)
01.2021 - 11.2023
Pick Packer
Chobani Australia
07.2017 - 08.2017
Pick Packer
Heritage Brands Pty Ltd
02.2016 - 04.2016
Retail Sales Assistant
Cotton On Group
01.2011 - 01.2012
Avondale College
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