Siobhan Maihi
Auckland
Summary
I have always been passionate in connecting with people to improve their wellbeing in any way possible. Having experience in both retail and telecommunications it has allowed me to gain diverse skills sets.
I am lively and eager with a passion for sales and prospecting, With a focus to establish an ongoing bond with the company and the client and build good relationships. I am an enthusiastic individual with superior skills in working in both a team-based environment and independent capacities. Bringing strong work ethic and excellent organisation skills to any setting. Excited to begin a new challenge.
Overview
11
11
years of professional experience
Work History
Telecommunications
Australian Community Media (ACM)
06.2022 - 06.2023
- Marketing print and digital advertising solutions to new and existing customers
- Meeting daily KPI's including outgoing call expectations, sales targets and conversion rates
- Ongoing prospecting for new business
- Conducting discovery conversations with customers to understand their specific advertising needs
- Working across multiple projects and markets
- Adhering to strict print and digital deadline
- Briefing artwork to graphic designers in line with customer branding
- Daily update and management of CRM (Salesforce)
- Working collaboratively in team environment
- Building good on going relationships with customers
Retail Assistant
Unichem Lunn Avenue
05.2017 - 11.2021
- Worked within the team to optimise patient health and experience
- Contributed to the learning and development of new staff members
- Developed key relationships with pharmacy and cosmetic sales representatives
- Assisted in the communication and sale of pharmacy and natural health products
- Stock handling including processing and receiving pharmacy orders and monthly merchandising of the store
Retail Assistant
Pumpkin Patch Sylvia Park
01.2015 - 01.2016
- Worked under a large corporation and was directly involved with store merchandising, cash and eftpos transactions
- Learnt valuable aspects of good customer service
- Met KPI and sales targets set by head office
- Offered exceptional customer service to differentiate and promote the company brand
- Interacted with a wide range of customers, listening to their concerns and offering valuable feedback
Call Centre Sales Operator
Data Source Auckland
03.2012 - 12.2012
- Informed customers about sales and company promotions in a friendly and engaging manner
- Development of organisational skills and the ability to accurately record previous calls made in the company database
- Consistently meet KPI and sales targets set by the company
Education
Certificate in Business Studies level 4 - Small Business
Open Polytechnic of New Zealand
Lower Hutt, NZ06.2022
Skills
- SKILLS
- Excellent use of POS handling systems (Toniq) ones used at pumpkin patch
- Knowledge of CRM software
- Product and service understanding
- Consumer behavior
- Problem resolution
- Customer Service
- Outbound calls
- Communications
- Knowing how to priorities work and meet deadlines
- Creativity and innovation
- Strong written and verbal communication skills
Timeline
Telecommunications
Australian Community Media (ACM)
06.2022 - 06.2023
Retail Assistant
Unichem Lunn Avenue
05.2017 - 11.2021
Retail Assistant
Pumpkin Patch Sylvia Park
01.2015 - 01.2016
Call Centre Sales Operator
Data Source Auckland
03.2012 - 12.2012
Certificate in Business Studies level 4 - Small Business
Open Polytechnic of New Zealand
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