Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Referees
Special Achievements
Languages
References
Timeline
Generic

Sione Hakaumotu Fakapelea

Mangere,AUK

Summary

Results-driven professional with a solid background in student services and compliance monitoring. Skilled in delivering exceptional customer service while implementing effective management strategies to support student success and engagement.

Overview

7
7
years of professional experience

Work History

Assistant Market Manager

Auckland Institute of Studies
Mt Albert, Auckland
12.2023 - Current
  • Provided guidance, counseling, and career advice to students in need of assistance.
  • Managed student support services and resources to enhance student experience.
  • Developed and implemented student engagement programs to foster community involvement.
  • Coordinated academic advising sessions to assist students with course selections.
  • Oversaw orientation programs for new students, ensuring smooth transitions.
  • Collaborated with faculty to address student concerns and provide solutions.
  • Trained and supervised staff in delivering effective student services.
  • Evaluated feedback from students to improve service offerings and satisfaction.
  • Maintained accurate records of student interactions for compliance and reporting purposes.
  • Provided information sessions on college admissions process for prospective students and families.
  • Maintained up-to-date records of all enrolled students in various databases systems.
  • Managed day-to-day operations within the Student Services department.
  • Ensured compliance with all federal, state, local regulations regarding student services programs.
  • Served as a resource person for special projects related to student services initiatives.
  • Conducted individual meetings with faculty members to discuss student issues or concerns.
  • Participated in professional development activities focusing on best practices in higher education.
  • Established relationships with outside organizations that provided additional support for students.
  • Answered student, family and visitor questions with friendly and knowledgeable support.
  • Advised international students on visa regulations and compliance requirements.
  • Coordinated orientation sessions for new international students and their families.
  • Developed resources to support students in cultural adjustment and integration.
  • Provided information on academic programs and campus services for international students.
  • Utilized social media platforms such as Facebook and Twitter to stay connected with alumni networks around the world.
  • Provided support and resources to international students for their transition into the university environment.

Flower Event Staff

LnT Events Decoration Ltd
Onehunga, Auckland
12.2021 - Current
  • Designed and arranged floral displays for various events and occasions.
  • Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
  • Delivered and set up flower arrangements for banquets, weddings and funerals.

Baggage Porter

M-Social Hotel
Auckland CBD, A
12.2018 - 04.2019
  • I expertly transport guest luggage from the front desk to their hotel rooms, ensuring a seamless experience and addressing any room concerns. I also efficiently handle luggage transfers upon departure, prioritizing guest comfort and satisfaction.
  • Maintained cleanliness and organization of hotel lobby and common areas daily.
  • Collaborated with housekeeping to ensure timely room availability for incoming guests.
  • Provided information about hotel services and local attractions to enhance guest experience.
  • Supported front desk staff by delivering messages and providing customer service assistance.
  • Greeted customers and provided assistance with their needs.

Education

Bachelor of Tourism Management - Tourism Management

Auckland Institute of Studies
New Zealand
05.2021

Diploma in Tourism Management (Level 5) - Tourism Management

New Zealand School of Tourism
New Zealand
04.2019

Tonga National Form Seven Certificate -

Tonga High School
Tonga
12.2016

Skills

  • Expertise in management and student marketing strategies
    Strong leadership capabilities
    Exceptional time management and prioritization skills
    Outstanding customer service and communication abilities
    Advanced proficiency in Microsoft Office applications
  • Advise students on application eligibility and compliance monitoring
  • Process applications in a timely manner with attention to detail
  • Foster team collaboration and coordinate events, eg orientation

Hobbies and Interests

  • Events Decorations
  • Creative Art
  • Cooking and Baking

Referees

  • Dr. Semisi Taumoepeau, Director of Pasifika Studies and Relations, Lecturer , Phone: 0212624527 Email: semisit@ais.ac.nz
  • Mr Jayaraj Samji, Head of Marketing, Auckland Institute of Studies, DDI: (64 9) 815 3763 | Phone: (64 9) 815 1717 ext. 859 Email: jayarajs@ais.ac.nz

Special Achievements

  • Academic Merit Certificate, 2021
  • Accor Hotel Group Specialist Knowledge Certificate, 2019
  • High-Flyers Award, 2017-2018
  • Blue Lagoon Cruise Specialist Certificate, 2018
  • STA Travel Specialist Certificate, 2018
  • Contiki Specialist Certificate, 2018
  • Callista Hospitality Specialist Certificate, 2017

Languages

English
Full Professional
Tonga
Native/ Bilingual
Chinese (Mandarin)
Elementary

References

References available upon request.

Timeline

Assistant Market Manager

Auckland Institute of Studies
12.2023 - Current

Flower Event Staff

LnT Events Decoration Ltd
12.2021 - Current

Baggage Porter

M-Social Hotel
12.2018 - 04.2019

Bachelor of Tourism Management - Tourism Management

Auckland Institute of Studies

Diploma in Tourism Management (Level 5) - Tourism Management

New Zealand School of Tourism

Tonga National Form Seven Certificate -

Tonga High School

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Sione Hakaumotu Fakapelea