Sione Hakaumotu Fakapelea
Mangere,AUK
Summary
Results-driven professional with a solid background in student services and compliance monitoring. Skilled in delivering exceptional customer service while implementing effective management strategies to support student success and engagement.
Overview
7
7
years of professional experience
Work History
Assistant Market Manager
Auckland Institute of Studies
Mt Albert, Auckland
12.2023 - Current
- Provided guidance, counseling, and career advice to students in need of assistance.
- Managed student support services and resources to enhance student experience.
- Developed and implemented student engagement programs to foster community involvement.
- Coordinated academic advising sessions to assist students with course selections.
- Oversaw orientation programs for new students, ensuring smooth transitions.
- Collaborated with faculty to address student concerns and provide solutions.
- Trained and supervised staff in delivering effective student services.
- Evaluated feedback from students to improve service offerings and satisfaction.
- Maintained accurate records of student interactions for compliance and reporting purposes.
- Provided information sessions on college admissions process for prospective students and families.
- Maintained up-to-date records of all enrolled students in various databases systems.
- Managed day-to-day operations within the Student Services department.
- Ensured compliance with all federal, state, local regulations regarding student services programs.
- Served as a resource person for special projects related to student services initiatives.
- Conducted individual meetings with faculty members to discuss student issues or concerns.
- Participated in professional development activities focusing on best practices in higher education.
- Established relationships with outside organizations that provided additional support for students.
- Answered student, family and visitor questions with friendly and knowledgeable support.
- Advised international students on visa regulations and compliance requirements.
- Coordinated orientation sessions for new international students and their families.
- Developed resources to support students in cultural adjustment and integration.
- Provided information on academic programs and campus services for international students.
- Utilized social media platforms such as Facebook and Twitter to stay connected with alumni networks around the world.
- Provided support and resources to international students for their transition into the university environment.
Flower Event Staff
LnT Events Decoration Ltd
Onehunga, Auckland
12.2021 - Current
- Designed and arranged floral displays for various events and occasions.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
Baggage Porter
M-Social Hotel
Auckland CBD, A
12.2018 - 04.2019
- I expertly transport guest luggage from the front desk to their hotel rooms, ensuring a seamless experience and addressing any room concerns. I also efficiently handle luggage transfers upon departure, prioritizing guest comfort and satisfaction.
- Maintained cleanliness and organization of hotel lobby and common areas daily.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Provided information about hotel services and local attractions to enhance guest experience.
- Supported front desk staff by delivering messages and providing customer service assistance.
- Greeted customers and provided assistance with their needs.
Education
Bachelor of Tourism Management - Tourism Management
Auckland Institute of Studies
New Zealand05.2021
Diploma in Tourism Management (Level 5) - Tourism Management
New Zealand School of Tourism
New Zealand04.2019
Tonga National Form Seven Certificate -
Tonga High School
Tonga12.2016
Skills
- Expertise in management and student marketing strategies
Strong leadership capabilities
Exceptional time management and prioritization skills
Outstanding customer service and communication abilities
Advanced proficiency in Microsoft Office applications - Advise students on application eligibility and compliance monitoring
- Process applications in a timely manner with attention to detail
- Foster team collaboration and coordinate events, eg orientation
Hobbies and Interests
- Events Decorations
- Creative Art
- Cooking and Baking
Referees
- Dr. Semisi Taumoepeau, Director of Pasifika Studies and Relations, Lecturer , Phone: 0212624527 Email: semisit@ais.ac.nz
- Mr Jayaraj Samji, Head of Marketing, Auckland Institute of Studies, DDI: (64 9) 815 3763 | Phone: (64 9) 815 1717 ext. 859 Email: jayarajs@ais.ac.nz
Special Achievements
- Academic Merit Certificate, 2021
- Accor Hotel Group Specialist Knowledge Certificate, 2019
- High-Flyers Award, 2017-2018
- Blue Lagoon Cruise Specialist Certificate, 2018
- STA Travel Specialist Certificate, 2018
- Contiki Specialist Certificate, 2018
- Callista Hospitality Specialist Certificate, 2017
Languages
English
Full Professional
Tonga
Native/ Bilingual
Chinese (Mandarin)
Elementary
References
References available upon request.
Timeline
Assistant Market Manager
Auckland Institute of Studies
12.2023 - Current
Flower Event Staff
LnT Events Decoration Ltd
12.2021 - Current
Baggage Porter
M-Social Hotel
12.2018 - 04.2019
Bachelor of Tourism Management - Tourism Management
Auckland Institute of Studies
Diploma in Tourism Management (Level 5) - Tourism Management
New Zealand School of Tourism
Tonga National Form Seven Certificate -
Tonga High School
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