Siota Shana Alafua
Greenmeadows Avenue ,Manurewa East
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Crew - Crew Trainer - 2IC Manager
Mcdonalds Restaurant
06.2018 - 12.2022
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Supervisor
Chipmunks Playland & Cafe
12.2014 - 04.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Factory Worker
Emeralds Ice Cream Factory
02.2010 - 11.2014
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Loaded and unloaded parts on production line to establish smooth operations.
Education
Certificate IV - Business Administration And Employment Skills
New Zealand Management Academy (NZMA)
Otahuhu, AUK12.2010
Certificate III - Business Administration And Employment Skills
New Zealand Management Academy (NZMA)
Otahuhu, AUK07.2010
Bachelor Degree - Accounting
National University of Samoa
Samoa 04.2009
Diploma - Commerce
National University of Samoa
Samoa 12.2006
Certificate I - Commerce
National University of Samoa
Samoa 12.2005
Skills
- Operations Management
- Expense Tracking
- Policy Implementation
- Performance Management
Timeline
Crew - Crew Trainer - 2IC Manager
Mcdonalds Restaurant
06.2018 - 12.2022
Supervisor
Chipmunks Playland & Cafe
12.2014 - 04.2018
Factory Worker
Emeralds Ice Cream Factory
02.2010 - 11.2014
Certificate IV - Business Administration And Employment Skills
New Zealand Management Academy (NZMA)
Certificate III - Business Administration And Employment Skills
New Zealand Management Academy (NZMA)
Bachelor Degree - Accounting
National University of Samoa
Diploma - Commerce
National University of Samoa
Certificate I - Commerce
National University of Samoa
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