Summary
Overview
Work History
Education
Skills
Strong Attributes
Timeline
Generic

Sirena Gourlay

Rotorua,Western Heights

Summary

Dynamic Community Support Worker with a proven track record at Healthcare New Zealand, excelling in relationship building and staff training. Adept at enhancing client satisfaction through tailored support and efficient service delivery. Recognized for problem-solving abilities and commitment to high standards in care and operational excellence.

Overview

17
17
years of professional experience

Work History

Community Support Worker

Healthcare New Zealand
Rotorua, New Zealand
01.2018 - Current
  • Delivered high-level support to clients across diverse backgrounds and needs.
  • Fostered strong relationships with clients, advocating for individualized requirements.
  • Performed home maintenance tasks to ensure client satisfaction and property upkeep.
  • Supported individuals with daily living activities and personal care needs.
  • Developed and maintained strong relationships with clients and their families.
  • Trained new staff on procedures, policies, and best practices in care delivery.
  • Documented client progress and communicated updates to the healthcare team.

Hospitality Attendant

Rotorua Citizens Club
01.2017 - 01.2018
  • Delivered exceptional food and beverage service to enhance customer experience.
  • Maintained cleanliness and organization in dining and service areas.
  • Followed safety and sanitation guidelines to ensure a hygienic environment.
  • Maintained strong relationships with existing clientele to ensure satisfaction.
  • Organized daily operations to improve efficiency and workflow.

FOH Operations Coordinator

Darwin Entertainment Centre
01.2016 - 01.2017
  • Organised daily event operations, including front-of-house staffing assignments.
  • Led teams of event and bar staff to ensure seamless service delivery.
  • Conducted stock take and ordered necessary food and beverages.
  • Monitored inventory levels of supplies and equipment for daily operations.
  • Conducted training sessions for new employees on operational procedures.
  • Assisted Event Manager and senior colleagues with operational tasks.

Kitchen Hand

Puckapunyal Army Base
Puckapunyal, Victoria
02.2014 - 11.2016
  • Prepared food items according to strict safety and hygiene standards.
  • Maintained cleanliness of kitchen equipment and work areas throughout shifts.
  • Assisted chefs with ingredient preparation and cooking tasks as needed.
  • Operated kitchen appliances like ovens, fryers, and dishwashers efficiently.
  • Collaborated with team members to ensure smooth kitchen operations during service.
  • Followed military protocols for food handling and sanitation practices diligently.

CoOwner/COwner/Operator Manager

The Playshack
Palmerston, Darwin
09.2008 - 09.2013
  • Managed daily operations and logistics of recreational activities and events.
  • Oversaw staff training to ensure high-quality customer service and safety standards.
  • Coordinated marketing efforts to promote community engagement and participation.
  • Maintained equipment and facilities to provide a safe, enjoyable environment for families.
  • Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
  • Monitored expenses closely to stay within allocated budgets for each project and initiative.

Education

Certificate in Health & Wellbeing - Level 3

Certificate 3 in Computer Operations -

Certificate IV in Hospitality -

Certificate III in Financial Services -

Skills

  • Networking and relationship building
  • Time management and organisation
  • Customer relationship management
  • Disability awareness
  • Staff education and training
  • Efficiency and adaptability
  • Problem solving and critical thinking

Strong Attributes

  • Confident
  • Approachable
  • Professional
  • Empathetic

Timeline

Community Support Worker

Healthcare New Zealand
01.2018 - Current

Hospitality Attendant

Rotorua Citizens Club
01.2017 - 01.2018

FOH Operations Coordinator

Darwin Entertainment Centre
01.2016 - 01.2017

Kitchen Hand

Puckapunyal Army Base
02.2014 - 11.2016

CoOwner/COwner/Operator Manager

The Playshack
09.2008 - 09.2013

Certificate in Health & Wellbeing - Level 3

Certificate 3 in Computer Operations -

Certificate IV in Hospitality -

Certificate III in Financial Services -

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Sirena Gourlay