Sisilia Bua Waqairatavo
Ashburton,CAN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Whanau Ora Navigator
Pasifika O Aoraki Services
06.2023 - Current
- Provided crisis intervention support for families experiencing difficulties, connecting them with appropriate assistance programs.
- Evaluated program effectiveness by tracking family progress and outcomes over time, making recommendations for improvements as needed.
- Served as a liaison between various stakeholders-schools, service providers, government agencies-to ensure seamless support for families in need.
- Increased awareness of available resources through regular outreach efforts, such as home visits and community events.
- Conducted regular home visits to monitor family progress, address concerns, and provide ongoing encouragement.
- Enhanced community resources accessibility by maintaining a comprehensive database of support services and referrals.
- Managed caseloads efficiently to ensure timely follow-ups with families and service providers alike.
- Conducted thorough assessments to identify areas of need within each family unit, developing targeted interventions accordingly.
- Assisted families in navigating the child welfare system, advocating on their behalf when necessary.
- Built trust with vulnerable populations through consistent engagement, empathetic listening, and genuine concern for their wellbeing.
- Facilitated access to mental health services for struggling families by offering referrals and coordinating appointments as needed.
Administrator
Pasifika O Aoraki Services
03.2023 - 06.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Legal Collections Officer
Carpenters Finance
02.2016 - 11.2021
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
- Improved client payment rates by negotiating and establishing feasible repayment plans.
- Verified and reviewed customer account information.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
Education
No Degree - Accounting And Economics
University of The South Pacific
Suva, FijiSkills
- Decision-making capabilities
- Emergency response training
- Multicultural Sensitivity
- Self-care strategies
- Basic First Aid Knowledge
- Professional boundaries
- Family assessment
- Referral Networking
Timeline
Whanau Ora Navigator
Pasifika O Aoraki Services
06.2023 - Current
Administrator
Pasifika O Aoraki Services
03.2023 - 06.2023
Legal Collections Officer
Carpenters Finance
02.2016 - 11.2021
No Degree - Accounting And Economics
University of The South Pacific
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