Siteri Karikari
Palmerston North
Summary
Adept at enhancing patient satisfaction and streamlining care at Ultimate Care Aroha, I leveraged time management and compassionate client care to exceed performance targets. Skilled in patient care and complaint handling, my proactive approach resulted in significant improvements in service delivery and patient comfort.
Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Ultimate Care Aroha
02.2024 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Assist in giving medications to residents.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Care Service Employee
Nambucca Valley Care
05.2023 - 12.2023
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
- Adhered to strict infection control guidelines, minimizing the spread of illness among patients and staff members alike.
- Assisted in training new employees, sharing expertise and best practices for quality care provision.
- Administered medications as prescribed, closely monitoring patients for any adverse reactions or side effects.
- Maintained accurate records, ensuring proper documentation of patient information and care interventions provided.
- Provided emotional support for patients experiencing difficult situations, displaying empathy and understanding in all interactions.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported patients'' physical needs by assisting them with daily living tasks such as bathing, dressing, grooming, eating, mobility assistance along with other similar tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Report to Registered Nurse of any changes observed in Residents.
Care Giver
Golden Age Home
05.2022 - 03.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assist in manual lifting and transferring patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Call Center Agent
DIGICEL(FIJI)LTD
04.2017 - 04.2019
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Assist customers regarding their technical issues with regarding their mobile phones and television satellites and updating payments.
Customer Service Representative
Fiji Television Ltd
12.2015 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Front Desk operations.
- Receive logs, follow up and provide feedback to customers.
- Handle customer queries and complaints, update records on system.
- Assist customer in technical operations.
Education
No Degree - Health Care Assistant
Careerforce
Palmerston North, NZ04-2024
No Degree - Individual Support
Australia Pacific Training Coalition
Australia09-2023
No Degree - Age Care And Communicty Care
Fiji Higher Education Commission
Fiji12-2021
Skills
- Time management
- Dementia care
- Housekeeping tasks
- Call center operations
- Patient care
- Privacy and confidentiality
- Supporting personal needs
- Complaint handling
- Attention to detail
- Reliability and punctuality
- Lifting and transferring
- Professional telephone demeanor
- Care planning
- Preparing meals
- Community activities
- Documentation and reporting
- Follow-up skills
- Compassionate client care
- Fast learner
- Interpersonal skills
- Attentive to people
Certification
- Level 4 in Advance Care Support( Dementia and Fraility)
- Certificate III in Individual Support( Ageing, Home ad Community)
- National Certificate in Age Care and Community care(Level 3)
Languages
English
Native or Bilingual
Timeline
Health Care Assistant
Ultimate Care Aroha
02.2024 - Current
Care Service Employee
Nambucca Valley Care
05.2023 - 12.2023
Care Giver
Golden Age Home
05.2022 - 03.2023
Call Center Agent
DIGICEL(FIJI)LTD
04.2017 - 04.2019
Customer Service Representative
Fiji Television Ltd
12.2015 - 04.2016
No Degree - Health Care Assistant
Careerforce
No Degree - Individual Support
Australia Pacific Training Coalition
No Degree - Age Care And Communicty Care
Fiji Higher Education Commission
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