SITI MELINDAH TAUFIQ
Auckland
Summary
I possess a comprehensive skill set and can contribute significant value to your company. My strong drive and collaborative approach have led to success in team environments and a track record of delivering excellent customer service with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. I am fluent in both English and Indonesian, enabling effective communication with diverse audiences. Importantly, I hold a resident visa, ensuring my eligibility to work in the desired location.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Accounting Administration Assistant
YIP ASSOCIATES LIMITED
06.2023 - 05.2024
- Managed general ledger activities, reconciliations, and GST reporting
- Handled client inquiries, facilitated payroll preparation, and supported company setups
- Collaborated with team members to ensure operational efficiency.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Updated database of contacts and resources for company-wide distribution.
Balinese Style Senior Massage Therapist
EAST DAY SPA at SKY GRAND HOTEL AUCKLAND
01.2021 - 02.2023
- Provided comprehensive spa treatments and performed front desk duties
- Ensured guest satisfaction and upheld smooth spa operations.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Maintained accurate and up-to-date client records.
Spa Manager
SELECT BRAEMAR LODGE
03.2018 - 12.2020
- Directed spa operations and coordinated staff activities
- Achieved operational goals while ensuring high guest satisfaction.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Worked with suppliers to identify cost savings opportunities resulting in Number% reduction in expenses.
- Recorded product sales into spa's weekly income report.
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Spa Reception and Spa Therapist
FOUR SEASONS HOTEL
05.2016 - 02.2018
- Delivered premium spa treatments, managed front desk operations, and promoted services/products.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Educated patients on treatment options.
Spa Concierge and Spa Therapist
MANDARIN ORIENTAL HOTEL
09.2015 - 05.2016
- Provided top-tier spa treatments and managed front desk operations.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Managed check-in and check-out procedures for guests.
- Maintained accurate and up-to-date records of guest information.
- Greeted guests and escorted to correct treatment rooms.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Handled customer complaints to satisfy and retain guests.
- Provided clients with knowledge of all cosmetic services being provided.
- Recommended retail products for at-home use.
- Assisted in developing monthly promotional campaigns to attract new clients.
Spa Reception and Spa Therapist
TAMAN SARI ROYAL HERITAGE SPA
11.2009 - 05.2015
- Offered diverse spa treatments and managed front desk operations at prominent hotel spas.
- Maintained client treatment records and designed long-term care programs for return customers.
- Created marketing advertisements to increase awareness of services and boost sales.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Analyzed skin condition and made appropriate product recommendations.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Spa Therapist
TAMAN SARI ROYAL HERITAGE SPA
05.2011 - 04.2015
- Provided spa treatments and managed front desk duties.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Provided clients with knowledge of all cosmetic services being provided.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Educated patients on treatment options.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Developed customized facial treatments for individual clients to address specific skin care needs.
Education
CIBTAC Diploma Level 4 - Salon or Spa Management
Spa Education Academic Online
01.2020
Bogor International Vocational High School 3
01.2009
Skills
- Assistant Accountant: Proficient in managing general ledger activities, GST preparation, handling client inquiries, overseeing payroll, data entry, file management, mail distribution, meeting coordination, billing and coding, report generation, document preparation, data confidentiality and fostering team collaboration
- Management Skills: Experienced in team leadership, multitasking, effective communication, product and service knowledge, and client relationship management
- Spa Therapy Skills: Body massage, facial treatments, pedicure/manicure, reflexology, hair treatment
- Technical Skills: Computer Skills, Microsoft Office (Word, Excel, PowerPoint), Book4time, PMS systems, Outlook, Lotus Notes, Microsoft, MYOB, Xero
Certification
- Mooryati Soedibyo Institute of Education and Training, Spa Therapy Level 2, 2017
- Indonesian Professional Certificate of Competence of Spa, 2016
- Indonesian Professional Certificate of Competence of Spa Therapist, 2016
- Certificate for Product Knowledge & Practice by Yonka Product, 2016
- Certificate Training Class for Pevonia Skin & Body Care, 2015
- Mooryati Soedibyo Institute of Education and Training, Spa Therapy Level 1, 2009
References
- Ms. July Warastuti, Spa Owner and Manager, Taman Sari Royal Heritage and Spa, +1604 938 8836
- Miss. Purwi Nur Kastika Sari, Fitness & Wellness Supervisor, Mandarin Oriental Jakarta, +62 878 8766 8825
- Mr. Cakradirana, Spa Manager, Four Seasons Hotel Jakarta, Indonesia, +62 81808712515
- Mr. Desmond Moraes, General Manager, Naumi Hotel Auckland, +64 212723359
Hobbies and Interests
- Swimming
- Basketball
- Outdoor activities
Timeline
Accounting Administration Assistant
YIP ASSOCIATES LIMITED
06.2023 - 05.2024
Balinese Style Senior Massage Therapist
EAST DAY SPA at SKY GRAND HOTEL AUCKLAND
01.2021 - 02.2023
Spa Manager
SELECT BRAEMAR LODGE
03.2018 - 12.2020
Spa Reception and Spa Therapist
FOUR SEASONS HOTEL
05.2016 - 02.2018
Spa Concierge and Spa Therapist
MANDARIN ORIENTAL HOTEL
09.2015 - 05.2016
Spa Therapist
TAMAN SARI ROYAL HERITAGE SPA
05.2011 - 04.2015
Spa Reception and Spa Therapist
TAMAN SARI ROYAL HERITAGE SPA
11.2009 - 05.2015
CIBTAC Diploma Level 4 - Salon or Spa Management
Spa Education Academic Online
Bogor International Vocational High School 3
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