Situfu Savea
Auckland,Otara
Summary
Proven expertise in medical office administration and patient relations, honed at Healthcare NZ, where I streamlined operations and enhanced patient scheduling efficiency. Skilled in medical transcription and fostering positive patient interactions, I've significantly improved service delivery by adopting innovative administrative solutions, achieving a notable increase in patient satisfaction. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Medtech Evolution and Medtech 32 appointment scheduling system to manage over 150 patients weekly. Organized and accurate in managing patient flow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admin/Medical Receptionist
Onehunga Medical Practice/Toi Whanau Health Onehun
12.2023 - Current
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
Medical Receptionist
Bakerfield Medical Centre
01.2023 - 11.2024
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
Medical Reception
Tamaki Health
07.2019 - 09.2023
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Administrator
Healthcare NZ
03.2018 - 06.2019
- Targeted new customers to grow geographic reach and increase revenue.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained personnel records and updated internal databases to support document management.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Call Centre/Admin
NZ Blood Service
01.2017 - 03.2018
- Sorted and organized files, spreadsheets, and reports.
- Developed and maintained relationships with key internal stakeholders.
- Supported with creating project marketing materials to promote services.
- Prepared project presentations and reports to assist senior staff.
- Facilitated successful completion of projects from concept to launch.
- Explored new technologies and approaches to streamline processes.
- Provided project progress updates and proposed solutions to issues.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Conducted extensive research for startup company projects.
- Assisted in developing integrated marketing strategies for small businesses.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated travel arrangements for staff members.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Coordinated and scheduled meetings and appointments.
- Monitored and tracked budgets and expenses.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited documents to keep company materials free of grammar errors.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
Office Administrator
Brinks Chicken Mt Wellington
01.2016 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Organized, facilitated and participated in community service efforts.
- Reconciled account files and produced monthly reports.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Skills
- Medical Transcription
- Medical Charting
- Records Management
- Letter preparation
- Referral Verification
- Medical office administration
- Payment Collection
- Mail Management
- Medical Billing
- Documentation
- Patient Registration
- Patient Scheduling
- Patient Relations
Certification
- Certificate Level 3 Admin, Cadet Max - 02/2018
- First AID Training - 03/2024
- Pacific Training - Certificate in Business Administration 02/2017
- Tangaroa College 11/2014
Languages
Samoan
Native or Bilingual
English
Native or Bilingual
Timeline
Admin/Medical Receptionist
Onehunga Medical Practice/Toi Whanau Health Onehun
12.2023 - Current
Medical Receptionist
Bakerfield Medical Centre
01.2023 - 11.2024
Medical Reception
Tamaki Health
07.2019 - 09.2023
Administrator
Healthcare NZ
03.2018 - 06.2019
Call Centre/Admin
NZ Blood Service
01.2017 - 03.2018
Office Administrator
Brinks Chicken Mt Wellington
01.2016 - 02.2017
Similar Profiles
Bhakti RavalBhakti Raval
Virtual Assistant at Inspire Health; DFW Medical Practice Consultants (remote work)Virtual Assistant at Inspire Health; DFW Medical Practice Consultants (remote work)
Violet HapeViolet Hape
Strategic Assistant at Te Pare o Toi, Bay of Plenty District Health BoardStrategic Assistant at Te Pare o Toi, Bay of Plenty District Health Board
Telissa RosarioTelissa Rosario
Pre Service Specialist II at Nuvance Health Medical PracticePre Service Specialist II at Nuvance Health Medical Practice
Samta SainSamta Sain
Client Needs Assessment at Har Prabh AshramClient Needs Assessment at Har Prabh Ashram
Ataahua TahereAtaahua Tahere
Receptionist Administrator at Te Ha OrangaReceptionist Administrator at Te Ha Oranga