Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Siva Dasari

Auckland,AUK

Summary

Experienced Technical Business Analyst with 15+ years of expertise in telecom CRM implementations across major carriers including 2degrees, Spark, and Telecom NZ. Proven track record in business analysis, solution architecture, and automation design with deep understanding of BSS/OSS systems, order management, and digital transformation initiatives.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Solution Architect & Lead Developer

Tech Mahindra Ltd. - 2Degrees
08.2017 - Current
  • Led technical huddles with stakeholders and proposed solutions for new telecom features and automation opportunities
  • Designed end-to-end architectural solutions with integrated artifacts utilizing existing capabilities
  • Implemented advanced features including ad hoc ordering, dynamic visibility using OpenUI, and simplified ABO services
  • Framed solutions utilizing OOB capabilities and defined integration scope for CRM systems
  • Prepared upgrade paths for IP19 and conducted product modeling initiatives

CRM Designer & Solution Architect

Tech Mahindra Ltd. - Project Merlin (2Degrees)
08.2014 - 06.2017
  • Analyzed requirements and scope in SOW documents, maintaining RTM for telecom processes
  • Collaborated with IT teams and business partners to identify automation opportunities using Oracle stack
  • Drove requirements gathering process for complex applications across Account, Order, Product, and Pricing modules
  • Conducted CRP sessions to collect stakeholder feedback and finalize requirements
  • Built comprehensive Order Management solutions for Create/Modify/Upgrade/Suspend/Resume workflows
  • Designed and implemented MBR (Multi Brand Retail) solutions and Unified Desktop platforms
  • Prepared FSD, LLD, and SOP documents for managed services

CRM Designer & Lead Developer

Tech Mahindra Ltd. - MIT IWS Transformation
10.2012 - 07.2014
  • Evaluated business procedures and identified gaps for digital transformation initiatives
  • Consulted with business stakeholders to determine technical requirements for transformation projects
  • Drove requirements gathering for Account, Order, Product, Pricing, Billing and Campaign Management modules
  • Created detailed functional IT designs and interface specifications
  • Coordinated development of business and functional specifications across all Siebel modules

Business Analyst

Tech Mahindra Ltd. - Telecom New Zealand
05.2012 - 09.2012
  • Evaluated current business procedures for customer data management as part of change requests
  • Captured business requirements for CTI integration and customer data management through CRM
  • Supported stakeholders in identifying reporting requirements and conducted POCs for complex integrations
  • Produced BRD and FSD documentation for ongoing release change requests

Designer & Developer

Tech Mahindra Ltd. - British Telecom
09.2009 - 04.2012
  • Handled designs for telecom product launches including FTTC, FTTP BF and FVA for NGA Project
  • Conducted E2E design discussions with external components and led requirements capture sessions
  • Developed functional and technical designs with efforts and cost estimation
  • Facilitated CR walkthroughs with internal and external teams
  • Supported release level design activities and user guide preparations using Agile methodology

Education

Master of Computer Applications -

Bharathidasan University
01.2002

Bachelor of Science - Chemistry

Nagarjuna University
01.1998

Skills

  • Telecom Domain: BSS/OSS, CRM Systems, Billing, Order Management, Network Provisioning
  • Business Analysis: Requirements Gathering, Process Documentation, Stakeholder Management, UAT Facilitation
  • Automation Tools: Siebel Workflows, EAI, Power Automate concepts, Process Automation
  • Data & Analytics: SQL, Database Management, Reporting Solutions
  • Project Management: Agile, Hybrid Delivery, JIRA, Confluence, ADO
  • Technical Skills: Siebel CRM, Oracle Stack, Integration Design, Solution Architecture
  • Communication: Workshop Facilitation, Stakeholder Engagement, Technical Documentation
  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Dependable and responsible

Accomplishments

    Received Customer and higher management appreciations for design and Developer excellence shown for 2degrees.

    Received special appreciation from customer (MIT) for the contribution towards requirements gathering and design.

    Awarded with “Pat on Back” for the excellence shown as a designer and developer in NGA project.

    Awarded with “Valuable Team Player” for showing the outstanding performance as a developer in LLU & NGA project.

    Received “Significant Contributor” Award consecutively for 2 years for showing excellent performance in BT Openreach project.

Certification

  • Siebel Certified Consultant
  • Salesforce Consultant

Languages

Hindi
Native or Bilingual
Telugu
Native or Bilingual
English
Native or Bilingual

Timeline

Solution Architect & Lead Developer

Tech Mahindra Ltd. - 2Degrees
08.2017 - Current

CRM Designer & Solution Architect

Tech Mahindra Ltd. - Project Merlin (2Degrees)
08.2014 - 06.2017

CRM Designer & Lead Developer

Tech Mahindra Ltd. - MIT IWS Transformation
10.2012 - 07.2014

Business Analyst

Tech Mahindra Ltd. - Telecom New Zealand
05.2012 - 09.2012

Designer & Developer

Tech Mahindra Ltd. - British Telecom
09.2009 - 04.2012

Bachelor of Science - Chemistry

Nagarjuna University

Master of Computer Applications -

Bharathidasan University

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