Sivakumar Krishnan
Auckland,New Zealand
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Representative, SCSR
Bridgestone Select Tyres and Services (Franchisee: JKV Wheels Zone)
2011.01 - 2024.03
- Utilized excellent verbal and written communication skills to interact and build strong rapport with customers
- Provided clear and concise information regarding tyre products, services, and pricing
- Demonstrated empathy and understanding while addressing inquiries, concerns, and needs, delivering exceptional customer service
- Oversaw customer interaction, quality control, and stakeholder relations.
- Managed approximately 30 incoming calls, emails per day from customers.
Customer Service Representative
iiNet
2007.01 - 2010.01
- Provided exceptional customer support via phone and email, addressing service inquiries and resolving issues
- Assisted customers with technical issues related to internet connectivity and billing inquiries
- Maintained detailed records of customer interactions and mentored new customer service representatives.
- Managed approximately 30 incoming calls, emails per day from customers.
Sales Executive
Dicksmith Electronics
2006.01 - 2007.01
- Engaged customers by assisting with product inquiries and providing personalized assistance
- Developed a deep understanding of products to effectively educate customers and drive sales revenue.
- Managed approximately 10 to 15 incoming calls, emails and walk in customers.
IT Technician
Grand Tiara Hotel & Conference Centre (now Distinction Rotorua Hotel & Conf. Centre)
2005.01 - 2007.01
- Provided technical support for IT-related issues, identified and resolved network issues, and conducted routine maintenance tasks on IT systems
- Assisted staff with IT-related training and managed IT equipment inventory.
I.T Tutor
National College of Cyber Technology
2004.01 - 2005.01
- Designed and developed course materials for IT-related courses, delivered interactive lectures, and administered assessments to evaluate student knowledge and proficiency.
Education
Diploma in Information & Communication Technology (Level 6) -
Waikato Institute of Technology
Hamilton, New Zealand01.2006
Certificate in Business Computing (Level 5) -
Wairakei Institute of Technology
Rotorua, New Zealand01.2003
Honors Diploma in Network Computing -
National Institute of Information Technology
Chennai, India01.2001
Skills
- System expert in Windows & Macintosh.
- Network Administrator for Windows Based Systems.
- Microsoft Office tools like Word/ Excel/ PowerPoint.
- Data Entry
- Customer Relations
- Computer Proficiency
- Call center experience
- Complaint Handling
- Client Relations
Trainingandknowledge
Sales Growth and Achievement.
Career Overview
Conscientious and Enthusiastic, Customer Service Representative with over 17 years of experience in a service industry with a proven record of consistently delivering exceptional customer service. Strong management and organization skills, and detail precision oriented. Analytical and intuitive problem solver with a proven ability to communicate effectively to customers and resolve issues in a collaborative manner. Profoundly insightful to utilize interaction with the customer as an opportunity to create a positive impact and build lasting relationships.
Personal Information
Visa Status: New Zealand Permanent Resident, NZ Restricted driver's license
References
- Sid Sharma, Customer Service Manager, iiNet Auckland Pvt Ltd., 021 525 239, sid.s@abinternational.co.nz
- Jayaraj Arul Samji, System Administrator, National College of Cyber Technology, New Zealand, 027 512 1985, jaiasam@gmai.com
Languages
Hindi
Full Professional
Tamil
Full Professional
Malayalam
Full Professional
Timeline
Customer Service Representative, SCSR
Bridgestone Select Tyres and Services (Franchisee: JKV Wheels Zone)
2011.01 - 2024.03
Customer Service Representative
iiNet
2007.01 - 2010.01
Sales Executive
Dicksmith Electronics
2006.01 - 2007.01
IT Technician
Grand Tiara Hotel & Conference Centre (now Distinction Rotorua Hotel & Conf. Centre)
2005.01 - 2007.01
I.T Tutor
National College of Cyber Technology
2004.01 - 2005.01
Diploma in Information & Communication Technology (Level 6) -
Waikato Institute of Technology
Certificate in Business Computing (Level 5) -
Wairakei Institute of Technology
Honors Diploma in Network Computing -
National Institute of Information Technology
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