Sivam Goundar
Auckland
Summary
Highly hardworking and adaptive individual who is quick and a fast learner. Knowledge and work experience in numerous fields and possess strong interpersonal customer skills. Excellent at working with others and doing well in a fast-paced environment. Adept at establishing professional and positive relationships with customers while providing them with knowledge and optimal customer service.
Overview
5
5
years of professional experience
Work History
Team Manager
Supplements.co.nz LTD
02.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Organised in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Reduced invoice errors with thorough data entry and verification procedures.
- Managed multiple priorities simultaneously while maintaining accuracy in record-keeping and order fulfilment tasks.
- Reduced supply shortages by conducting regular audits and maintaining accurate records of all items.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Trainee Mechanic
Mobil Puhinui Auto Services
10.2018 - Current
- Carefully examined vehicles during troubleshooting efforts.
- Kept customer satisfaction at forefront of interactions.
- Utilised advanced troubleshooting and diagnostic skills to maintain and repair vehicles.
- Remained calm, flexible, and adaptable, leading to optimal productivity.
- Handled cash transactions.
- Maintained adequate stock of necessary equipment.
Team Member
Much Moore Ice Cream
01.2020 - 11.2020
- Functioned with flexibility and agility.
- Handled cash transactions.
- Remained up-to-date with health and safety requirements and aimed to meet them at all times.
- Cooperated with superiors and colleagues to achieve goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues
- Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues
Seasonal Team Member
Mitre 10
10.2019 - 01.2020
- Worked well independently and on a team to solve problems.
- Led recruitment efforts and training of new employees.
- Ensured compliance with all regulations, policies, and laws.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Maintained up-to-date knowledge of all retail promotions.
- Organized and maintained stock orders prior to shelving.
Factory worker
Emrec
11.2018 - 01.2019
- Effectively utilized mechanical tools of the trade.
- Managed other Warehouse Workers and worked with team leaders to enhance productivity.
- Loaded and unloaded packages in a fast-paced warehouse environment.
- Maintained the cleanliness of the trucks to ensure goods were transported in an acceptable environment.
- Worked well with other assemblers to ensure time efficiency and clear communication.
Education
Pre Policing -
New Zealand Institute of Sport
Epsom, AUK11.2021
High School Diploma -
Papatoetoe High School
Papatoetoe, NZ12.2020
Skills
- Sales Tracking
- Sales Expertise
- Analytical Thinking
- Leadership Development
- Management
- Weight Training
- Outstanding communication skills
- Attention to Detail
- Problem-solving abilities
Timeline
Team Manager
Supplements.co.nz LTD
02.2022 - Current
Team Member
Much Moore Ice Cream
01.2020 - 11.2020
Seasonal Team Member
Mitre 10
10.2019 - 01.2020
Factory worker
Emrec
11.2018 - 01.2019
Trainee Mechanic
Mobil Puhinui Auto Services
10.2018 - Current
Pre Policing -
New Zealand Institute of Sport
High School Diploma -
Papatoetoe High School
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