Siva Sankari Natarajan
Mount Eden
Summary
Versatile professional with combined expertise in HR operations, administration, technical support, and customer service. Proven track record in managing end-to-end HR processes, learning & development, HRIS/LMS systems, and providing technical troubleshooting for enterprise applications and IT infrastructure. Skilled in balancing employee experience with operational efficiency, ensuring smooth workflows across HR, admin, and technical functions. Recognized for strong problem-solving, stakeholder management, and adaptability in dynamic environments.
Overview
15
15
years of professional experience
Work History
Senior Associate – HR Operations, Learning & Development
ATOS Global IT Solutions and Services Pvt Ltd
03.2023 - 02.2025
- Managed end-to-end offer management processes, ensuring compliance with policies and labor laws.
- Streamlined onboarding workflows, improving employee experience and reducing errors.
- Supported HR documentation, HRIS data entry, and implementation of offer tracking systems.
- Delivered employee training sessions and maintained LMS administration.
- Partnered with leadership to implement process improvements, reducing turnaround time by 15%.
- Assisted in administrative support including employee queries, documentation, and reporting.
Technical Support Engineer
Zoho Corporation
04.2022 - 03.2023
- Provided technical support and troubleshooting for HRMS products and IT-related integrations.
- Implemented ServiceDesk Plus tool integrations, including server setup and workflow automation.
- Designed and customized forms for HR and admin requirements, ensuring seamless process adoption.
- Conducted live product demonstrations for enterprise clients such as ICICI Bank and Sundaram Finance.
- Delivered customer-focused solutions through root cause analysis and proactive system guidance.
- Collaborated with product teams for feature enhancements and client-requested configurations.
Senior Process Associate
Infosys BPM Limited
08.2021 - 03.2022
- Delivered IT and technical support for enterprise clients with focus on O365 applications (Outlook, Teams, SharePoint).
- Assisted with troubleshooting BitLocker encryption, VPN access, and system hardware issues.
- Supported remote desktop services, ensuring timely resolution of incidents and service requests.
- Collaborated with global teams to maintain compliance and meet SLA targets.
- Achieved high client satisfaction ratings through proactive communication and effective problem resolution.
Technical Support Officer
HCL Technologies
10.2009 - 10.2010
- Provided telecom and IT support for British Telecom, handling provisioning, configuration, and fault repair.
- Supported product registration, activation, and warranty processes for consumer services.
- Delivered efficient IT troubleshooting using dedicated remote support tools.
Education
Bachelor of Engineering - Computer Science & Engineering
Francis Xavier Engineering College
Skills
- HR Operations & Offer Management
- Learning & Development (LMS Administration, Training Delivery)
- HRIS / HRMS Tools (Zoho ServiceDesk Plus, Form Creation, Server Integration)
- Office Administration & Stakeholder Communication
- Technical Support: O365 (Outlook, Teams, SharePoint), BitLocker, VPN, Hardware Troubleshooting
- Customer Service & Satisfaction
- Data Analysis & Reporting
- Process Improvement & System Enhancements
- Presentation, Training ,Mentoring & Client Demo
- Team leadership
Timeline
Senior Associate – HR Operations, Learning & Development
ATOS Global IT Solutions and Services Pvt Ltd
03.2023 - 02.2025
Technical Support Engineer
Zoho Corporation
04.2022 - 03.2023
Senior Process Associate
Infosys BPM Limited
08.2021 - 03.2022
Technical Support Officer
HCL Technologies
10.2009 - 10.2010
Bachelor of Engineering - Computer Science & Engineering
Francis Xavier Engineering College
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