SIVTAN KAO
Parkvale,Tauranga
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Tauranga
Tauranga CBD, Tauranga
2024.08 - 2025.12
- Customer Service
- Prepared high-quality coffee beverages following standardized recipes.
- Provided exceptional customer service by engaging with customers effectively.
- Assisted in training new baristas on beverage preparation and service techniques.
- Maintained cleanliness and organization of the work area throughout shifts.
- Managed cash register transactions accurately and efficiently during busy hours.
- Collaborated with team members to enhance workflow during peak times.
- Stocked inventory and supplies to ensure availability for customer orders.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Serve Hot / Cold Beverages
- Stock top up and rotation
- Tidy up dining room
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Supervised daily operations and staff performance in a high-volume coffee environment and performed daily cash register balancing and sales reconciliation.
Barista, Baker
Muffin Break Tauriko
2022.02 - 2023.05
- Provided friendly and efficient customer service during busy shifts.
- Operated espresso machines and other coffee-making equipment proficiently.
- Handled cash transactions accurately at the point of sale system.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Bake sweet & Savory product
- Maintained cleanliness and organization of the coffee preparation area.
- Prepared high-quality coffee beverages according to customer specifications.
Barista
Majestic Tea Bar
2021.11 - 2022.02
- Prepared high-quality coffee beverages following standardized recipes.
- Provided exceptional customer service by engaging with customers effectively.
- Operated espresso machines and grinders to ensure optimal performance.
- Maintained cleanliness and organization of the work area throughout shifts.
Owner Operator
Crest Clean
2018.06 - 2021.11
- Managed daily operations of cleaning services for diverse clients.
- Supervised staff to ensure high-quality cleaning standards were met.
- Scheduled and coordinated cleaning jobs to maximize efficiency.
- Built strong relationships with clients through effective communication.
- Resolved customer complaints promptly and professionally.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Bakery Assistant
Chadwick Bakery & Cafe
2015.03 - 2018.06
- Prepared bakery items following standardized recipes and quality guidelines.
- Operated kitchen equipment safely, including mixers, ovens, and slicers.
- Packaged baked goods for display while ensuring proper presentation standards.
- Supported special event preparation by assembling custom orders requested by clients.
- Maintained a clean and sanitary work area throughout the day.
- Baked cookies, muffins, breads, tarts, pies, cupcakes and other desserts.
- Served customers at the front counter by providing product information and taking orders.
- Led daily operations of coffee preparation and service.
Education
Some College (No Degree) - English Academic Level 4
Toi Ohomai Institute of Technology
Tauranga, NZ2024-04
High School Diploma -
ORMISTON SENIOR COLLEGE
03.2015
Skills
- Team Player
- Cash register management
- Beverage preparation
- Reliable
- Friendly
- Punctual
- Espresso machine operation
- Staff supervision
- Team collaboration
- Service quality assurance
- Time management
- Cash handling expertise
- POS system operation
- Training assistance
- Verbal and written communication
References
- REGAN TEUTENBERG, Former Muffin Break Owner, 022 587 5583
- KATRINA GOLLOP, Starbucks Store Supervisor, 021 037 5378
Personal Information
- Age: 31
- Gender: Female
- New Zealand Citizen
Timeline
Shift Supervisor
Starbucks Coffee Tauranga
2024.08 - 2025.12
Barista, Baker
Muffin Break Tauriko
2022.02 - 2023.05
Barista
Majestic Tea Bar
2021.11 - 2022.02
Owner Operator
Crest Clean
2018.06 - 2021.11
Bakery Assistant
Chadwick Bakery & Cafe
2015.03 - 2018.06
Some College (No Degree) - English Academic Level 4
Toi Ohomai Institute of Technology
High School Diploma -
ORMISTON SENIOR COLLEGE