Administrative team leader with an exceptional aptitude for enhancing office efficiency. Collaborates closely with management to advance effective office management practices. Dedicated to fostering organization and operational excellence at every level.
STP Leadership
- Maintained a 96% achievement rate in minimizing overdue invoices for BMI in 2023.
- Spearheaded the implementation of BMI tools, ensuring effective facilitation.
- Provided clarity on E-invoicing options, establishing future strategies in alignment with the Head of Finance (HoF) and implementing robust governance. Aimed to achieve 100% adoption of E-invoices by onboarding top vendors.
- Assisted ANZ brand managers in utilizing Coupa and Samma (BMI tools), while strategizing the future direction of both tools to enhance user experience.
Corporate Card Optimization
- Successfully transitioned from OTIF to Citi, minimizing business disruption and enhancing Business User benefits. Achieved better corporate card coverage.
MDM (Master Data Management) Governance
- Secured approval for the MDM Playbook from the Head of Finance, MDM Team Lead, and Customer Operations Lead.
- Established VMD checks and governance protocols.
NZ Grocery Ledger Management
- Ensured claims ledger reduction on an ongoing basis.
- Reviewed with CDM and investigate using Uniprom, claim tracker/copies, email correspondence, scan data etc.
Process Improvement
- Identified room for improvement to KPIs, Business Rules, and DTP (Desktop Procedure).
- Bi-weekly calls to track/provide feedback on performance and fine resolutions to drive results.
- Looked for continuous progress on claim management by working between local NZ grocery CD team, offshore Genpact team, Unilever Field Business Managers, and customers (where appropriate).
Highlighting Achievements
- Honored as "People's choice of the year 2022".
- Hugely reduced the amount of outstanding claim figures.
Work Management
- SAP post-approval by PM/GM, provided timely updates on new products, price changes, and SKU details. Loaded price protections (Local/Central) into SAP, promptly notifying 35 stores.
- Maintained accurate filing of company reports. Organized store paperwork, documents, and digital data, including Terms of Trade and official correspondence.
- Coordinated with 50+ suppliers to standardize document formats and followed up on 500+ claim cases.
Leadership
- Led Coordinator team (4 members), ensuring optimal efficiency. Oversaw the team to meet deadlines and maintain high-quality completion of end-of-month tasks.
Project Planning
- Established SOPs and provided administrative support for Distribution stock take. Liaised with all parties to ensure adherence to company policies by pickers and accurate record-keeping to maintain stock integrity. Conducted investigations into missing stocks.
Analytical and Presentation Skills
- Generated analysis reports such as Picking/Dispatch Reversals, Open Transfers, Picker/Checker Errors, Allocation Summary, Deliveries Outstanding Report, and KPI report. These reports provided management with weekly/monthly overviews of overall performance.
Logistic Control
- Ensured timely receipt of incoming shipments and maintained up-to-date allocations processing.