Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Siwoo Kim

Auckland,Takapuna

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Firestone Cafe. Proven ability in cash handling and transaction accuracy, consistently resolving customer concerns to enhance satisfaction. Adept at multitasking in fast-paced environments while supporting team collaboration and maintaining stock management efficiency.

Overview

5
5
years of professional experience

Work History

Cashier

lotsagoodies albany
Auckland, Albany
12.2024 - 02.2025
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.

waiter • hall staff

firestone cafe
04.2020 - 01.2021
  • Greeted customers warmly, assisting them with product recommendations and navigating the menu.
  • Handled opening and closing tasks, such as organizing displays and restocking merchandise.
  • Managed multiple customer interactions during busy periods, providing attentive service to all.
  • Addressed customer concerns professionally, resolving issues quickly to maintain satisfaction.
  • Supported team members by assisting with customer requests and replenishing stock as needed.
  • Demonstrated cash handling accuracy and maintained up-to-date knowledge of menu items and specials.

waiter

Restraunt Tomoya
10.2019 - 04.2020
  • Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
  • Checked with customers to ensure that they were enjoying their meals.
  • Assisted cooks by prepping ingredients for meals prior to service times.

Education

High School Diploma -

Long Bay College
Longbay, NZ
11-2024

Bachelors of Engineering(hons) - Civil Engineering

University of Auckland
Auckland, NZ

Skills

  • Exceptional Customer Service
  • Cash Handling & Transaction Accuracy
  • Team Collaboration & Support
  • Stock Management & Replenishment
  • Multitasking in Fast-Paced Environments
  • Problem Solving & Conflict Resolution
  • Effective Communication & Interpersonal Skills
  • Organizational & Time Management Skills

Languages

Korean
Native/ Bilingual
English
Native/ Bilingual

Timeline

Cashier

lotsagoodies albany
12.2024 - 02.2025

waiter • hall staff

firestone cafe
04.2020 - 01.2021

waiter

Restraunt Tomoya
10.2019 - 04.2020

High School Diploma -

Long Bay College

Bachelors of Engineering(hons) - Civil Engineering

University of Auckland

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Siwoo Kim