Sky McDavitt
Te Kopuru,Northland
Summary
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Recently moved from Te Kopuru to Whangarei. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Volunteer Firefighter
Te Kopuru Fire Brigade
Te Kopuru
08.2023 - Current
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Administered first aid and conducted emergent response management.
- Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
Customer Service Representative
Bp Dargaville
Dargaville
02.2022 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Electrical Pre-trade
Northtec Future Trades
Whangarei Dargaville High School
Dargaville10.2024
Skills
- First aid and CPR
- First aid certified
- Emergency communications
- Problem resolution
- Complaint resolution
- Customer service
- Till/cash handling
- Food preparation
Timeline
Volunteer Firefighter
Te Kopuru Fire Brigade
08.2023 - Current
Customer Service Representative
Bp Dargaville
02.2022 - 02.2025
Electrical Pre-trade
Northtec Future Trades
Dargaville High School