Skylah-Marie Holmes

Housekeeper

• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Barister

• Took orders, made coffees and prepared panini's for KiwiExperience guests departing in the morning

Front of House

• Efficiently worked in high-pressure situations, maintaining excellent service standards while taking orders and serving alcoholic and non-alcoholic beverages

Strong interpersonal communication with customers

Assisted with production of written documents to ensure documents fulfill legal requirements

Effective communication with other members of staff to ensure optimal operation of the team

Maintained a clean, and tidy work environment

Provided feedback regarding customer experience and quality of products

Developed crisis management strategies implemented

Proficient utilization of technological systems to facilitate consistent and efficient communication

Successful performance under high pressure environment

Excellent communication strategies utilised to ensure clear communication between both families and patient

Adhered to safety management strategies to ensure patient safety both mentally and physically

Interpersonal skills

Effectively followed policies and procedures to ensure patient safety

Weekend team lead, managing hospital staff, and ensuring patient care is completed to a high standard

Obtained L3 Wellbeing Certification