Slavka Yildiz
Auckland
Summary
Dynamic and results-driven professional with over 15 years of experience in hospitality management, customer relations, and real estate. Expertise in leading high-performing teams, enhancing customer satisfaction, and optimizing operational processes to drive efficiency. Bilingual and culturally adaptable, showcasing a proactive approach to problem-solving, team development, and client engagement. Committed to creating positive experiences and delivering service excellence in fast-paced, customer-focused environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Restaurant Owner / General Manager
SGMY Ltd – Giraffe Restaurant
01.2007 - Current
- Managed all aspects of restaurant operations including budgeting, financial forecasting, and supplier relations
- Recruited, trained, and led a multicultural team of over 20 staff members
- Drove customer satisfaction and loyalty through personalized service and consistent quality
- Adapted quickly to changing industry regulations and market conditions, maintaining profitability
- Designed and executed promotional campaigns and seasonal events to increase foot traffic and revenue
- Key Achievements:
- Increased repeat customer visits by 40% over 3 years
- Reduced overhead costs by 20% through strategic vendor negotiations
Real Estate Salesperson
Ray White – Maguires One Team
01.2020 - 01.2021
- Advised clients on market conditions, property values, and investment opportunities
- Conducted property viewings, open homes, and client negotiations
- Developed marketing strategies for listings, including online and print campaigns
- Handled contracts, agreements, and compliance documentation
Ground Crew
Air New Zealand
01.2001 - 01.2002
- Delivered high standards of customer service and safety during flight boarding and disembarkation
- Managed logistical tasks related to passenger boarding and luggage handling
- Trained in emergency response and aviation safety protocols
Education
High School Diploma -
International Design - Furniture
Slovakia09-1993
Skills
- Leadership & Team Development
- Financial & Budget Management
- Customer Experience Strategy
- Sales & Negotiation
- Event & Promotional Planning
- Operational Efficiency
- Real Estate Sales & Client Engagement
- Software Proficiency: Xero, Kounta, Eveve, Ezybills, Microsoft Office, Excel
Certification
- National Real Estate Certificate – Ray White Academy
- Emergency Procedures Certificate – Air New Zealand
Languages
English (Fluent)
Slovak (Native)
Czech (Fluent)
Russian (Conversational)
Interests
- Pilates
- Music
- Gym Workouts
- Enjoy hobbies that combine physical activity with outdoor exploration
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Engaging in food photography and sharing culinary creations on social media
- Reading
- Learning new cooking techniques and expanding my culinary skills
- Gardening
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Real Estate Salesperson
Ray White – Maguires One Team
01.2020 - 01.2021
Restaurant Owner / General Manager
SGMY Ltd – Giraffe Restaurant
01.2007 - Current
Ground Crew
Air New Zealand
01.2001 - 01.2002
High School Diploma -
International Design - Furniture