Somy Mathew
Summary
Successful techno functional professional with over 20 years of global experience and proven expertise in managing large-scale delivery planning and execution. Skilled in grasping the big picture, conceptualizing, developing, implementing and supporting products & solutions partnering closely with business, multiple stakeholders & senior executives.
Overview
20
20
years of professional experience
Work History
Delivery Head
Navare Solutions Limited
04.2017 - Current
- Improved delivery efficiency by streamlining processes and implementing best practices.
- Led cross-functional teams for successful project completion within deadlines and budget constraints.
- Enhanced customer satisfaction with timely deliveries, clear communication, and proactive issue resolution.
- Developed strong relationships with clients, fostering trust and long-term partnerships.
- Mentored junior team members to improve their skills and productivity in delivery roles.
- Transformed outdated processes into streamlined systems adapted perfectly for accommodating modern business demands while maintaining adherence standards set forth by regulatory agencies.
- Managed large, transformative initiatives impacting multiple delivery channels.
- Increased customer satisfaction with product quality by implementing rigorous testing protocols and addressing issues promptly.
Professional Services Group Manager
01 Systems WLL
08.2015 - 04.2017
- Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.
- Led cross-functional teams to achieve project milestones, ensuring timely completion and adherence to budget constraints.
- Established strong relationships with key clients, resulting in increased customer satisfaction and retention rates.
- Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
- Collaborated with other group managers to develop best practices for operational efficiency across departments.
- Streamlined internal communication channels, fostering collaboration and improving overall team performance.
Technology Expert
Tesco
09.2009 - 06.2015
- Enhanced client satisfaction by providing tailored technology solutions to meet their specific needs.
- Increased overall system reliability with regular maintenance and updates, reducing downtime for clients.
- Collaborated with cross-functional teams to develop customized tech solutions, resulting in improved business outcomes.
- Conducted detailed analyses of client systems to identify areas for improvement and optimization, leading to enhanced performance.
- Mentored junior team members on various aspects of technology advisory services, fostering a culture of continuous learning.
- Led successful change management initiatives that resulted in increased user adoption of new technology solutions.
Team Lead
Hewlett Packard Enterprise
09.2003 - 09.2009
- Achieved client satisfaction through effective communication, collaboration, and problem-solving skills.
- Provided exceptional customer support in addressing concerns and resolving issues promptly to maintain long-term client relationships.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
Education
Post Graduate Diploma - Information Technology
Centre For Development of Advanced Computing
Coimbatore, IndiaMaster of Science - Physics
University of Calicut
Calicut, IndiaSkills
- Product lifecycle management
- Business Analysis
- Program Management
- Data Analysis
- Product Development
- Delivery Management
- Change Management
- System Integration
Timeline
Delivery Head
Navare Solutions Limited
04.2017 - Current
Professional Services Group Manager
01 Systems WLL
08.2015 - 04.2017
Technology Expert
Tesco
09.2009 - 06.2015
Team Lead
Hewlett Packard Enterprise
09.2003 - 09.2009
Post Graduate Diploma - Information Technology
Centre For Development of Advanced Computing
Master of Science - Physics
University of Calicut
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