Smitha Gowda Anjanappa

Customer-focused service professional with over 4 years of experience in fast-paced telecommunications and retail environments. Adept at resolving complex issues, managing real-time escalations, and improving operational workflows. A proven team player with a deep understanding of customer needs, contact center performance, and back-end operations. Passionate about delivering exceptional service and driving continuous improvement.

• Volunteer fellow and head in charge, U&I (2015–2017): taught underprivileged children, and led volunteer coordination efforts, recognized with the “Most Committed Volunteer of the Year” award in 2016
• Leadership in campus security and event management (2014–2017): served as head of security for university academic and cultural events, ensuring smooth operations and safety
• Environmental stewardship (2015): volunteered at the Bangalore Tree Festival, helping to plant over 100 native trees as part of a city greening initiative
• National Service Scheme (2014–2016): participated in community development and social outreach programs through India’s NSS
• Leadership training: successfully completed the Breakthrough Leadership Program on July 19, 2016, focused on team building and decision-making
• Humanitarian fundraising (2011–2012): engaged in resource mobilization and fundraising campaigns for various social causes