S M Mahmudur Rahman
Campbelltown,NSW
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
10
10
years of professional experience
Work History
Administrative Manager
Lotus Supermarket
08.2019 - 09.2023
- Completed bi-weekly payroll for 30 employees.
- Organized and updated databases, records and other information resources.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created digital filing system to reduce paper usage and toner consumption.
Administrative Officer
Lotus Supermarket
04.2014 - 08.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Delivered performance reviews, recommending additional training or advancements.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Customer Service Representative
Price Cutters
06.2013 - 04.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Advanced Diploma - Business
Regent College
Auckland, NZ03.2014
Skills
- Event Coordination
- Mail Handling
- Project Management
- Workflow Planning
Additional Information
Reference:
1. Mohammad Moim Rahaman
Gladesville Coles
Deli department
Timeline
Administrative Manager
Lotus Supermarket
08.2019 - 09.2023
Administrative Officer
Lotus Supermarket
04.2014 - 08.2019
Customer Service Representative
Price Cutters
06.2013 - 04.2014
Advanced Diploma - Business
Regent College
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