Smriti Khatri
Auckland,New Zealand
Summary
Dynamic hospitality professional with a proven track record at Oh my Chicken!, delivering exceptional customer service and enhancing guest experiences. Skilled in cash handling and POS operations, I excel in team collaboration and effective communication, contributing to a 12% increase in average table spend. Committed to maintaining high standards of cleanliness and service efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen Hand /Restaurant Waiter
Chutneys - South Indian Restaurant
147 Stoddard Rd, Mt Roskill, Auckland 1041
08.2025 - Current
- Prepared ingredients for traditional South Indian dishes in a fast-paced kitchen.
- Maintained cleanliness of kitchen areas and ensured compliance with health standards.
- Assisted chefs in cooking and plating meals during busy service periods.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Maintained a neat work station throughout shift hours.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
Waiter
Oh my Chicken!
15E Torrens Road, Burswood, , Auckland
06.2025 - 07.2025
- Delivered high-quality table service in busy upscale waterfront restaurant, serving local and international guests.
- Provided menu guidance and wine pairing recommendations, increasing average spend per table by 12%.
- Maintained cleanliness, table settings, and health compliance, ensuring welcoming environment for all guests.
- Assisted with restaurant setup and closing tasks, including cash reconciliation and dining area reset.
Barista
Coffee O Clock
Kathmandu, Nepal
02.2021 - 06.2023
- Delivered exceptional customer service in a fast-paced café environment, serving an average of 150+ customers daily, contributing to a 25% increase in customer retention based on feedback surveys.
- Managed POS system efficiently, handling cash and card transactions with 100% accuracy during each shift.
- Handled customer complaints professionally, resolving issues on the spot and ensuring customer satisfaction.
- Maintained cleanliness and hygiene of equipment and food preparation areas in line with food safety regulations.
- Prepared and served a wide variety of specialty espresso beverages and brewed coffees, consistently meeting quality standards and customer preferences.
Education
Bachelor of Business - Hospitality Operations, Customer Service Excellence, Food & Beverage Management, Event Planning
Auckland Institute of Studies
Auckland CBD01-2025
Skills
- Customer service excellence
- Friendly and approachable demeanor
- Team collaboration
- Cash handling and POS expertise
- Adaptability
- Efficient service delivery
- Effective communication skills
- Time management
Certification
Barista, Coffee O Clock, 2023
References
- Dipen Magar, Duty Manager, Giraffe Restaurant, +644 02040067009, dpenmgr37@gmail.com
- Aayushma Pandey, General Manager, Coffee O Clock, +977 9768849747, ayushmapandey5@gmail.com
Leadership And Achievements
- Served as a Student Ambassador at AIS
- Actively involved in student engagement activities, collaborating on multicultural hospitality projects and customer service workshops.
Education Experience
Auckland Institute of Studies, Bachelor of Business, 01/01/25, Present, Currently pursuing a comprehensive program focused on hospitality operations, customer service excellence, food & beverage management, and event planning., Consistently achieving high grades in service excellence, food safety, and hospitality business operations., Gained practical experience through hands-on training in front of house, barista skills, and restaurant operations., Participated in real-world service environments including events and restaurant simulations, enhancing time management and teamwork abilities.
Accomplishments
- Served as a student ambassador at AIS
- Actively involved in student engagement activities, collaborating on multicultural hospitality projects, and customer service workshops
Languages
English
Professional
Nepali
Native/ Bilingual
References
References available upon request.
Timeline
Kitchen Hand /Restaurant Waiter
Chutneys - South Indian Restaurant
08.2025 - Current
Waiter
Oh my Chicken!
06.2025 - 07.2025
Barista
Coffee O Clock
02.2021 - 06.2023
Bachelor of Business - Hospitality Operations, Customer Service Excellence, Food & Beverage Management, Event Planning
Auckland Institute of Studies