Summary
Overview
Work History
Education
Skills
Timeline
Generic
Smriti Sneha

Smriti Sneha

Auckland,Mount Wellington

Summary

Planning and organizing skills: I am adept at settling deadlines, managing competing priorities, and responding to a changing environment to deliver results.

Excellent Communication and Interpersonal Skills: I have developed my verbal communication skills through working in marketing and sales and keep communicating with different types of clients.

Business Communication Skills: I gained valuable skills and experience in research methods and academic writing.

Good Team Player with Ability To lead: My employments have taught me very well how to work and cooperate with others and take on a leadership role, where indeed, to align team efforts and goals.

Quality-Oriented: I am committed to the effort and insight required to always provide optimum results. Analysis and Problem Solver: I use active listening, initiative, and sound judgment to efficiently analyze and resolve problems.

A multi-skilled and enthusiastic sales professional with exceptional experience in identifying the needs of customers and delivering sales and customer service within a fast-paced environment. Deeply knowledgeable about the market, customers, and competitors. I, more than anyone else, know the importance of having the right products in the right place at the right time. I strive to be the best I can be and believe that I will be an asset to anyone seeking my skills

Overview

12
12
years of professional experience

Work History

Immigration Administrator

Kiwiana Immigration Limited
04.2023 - Current
  • Maintaining online portal on regular basis
  • Liaising with Immigration New Zealand, call canter to take updates
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • confirmed the accurate completion of forms and reports for admission, transfer, or discharge of each program participant.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Monitoring the accounts/incoming payments
  • Signing up the clients and issuing the Terms of Engagement
  • Managing the new queries and coordinating within the team for processing
  • Assisting in compiling and managing the documentation for visa filing
  • Coordinating with clients to gather required information
  • Performing other relevant administrative duties.

Operations Lead

Daksh Serviced Limited
01.2022 - 08.2022
  • Operations
  • BMW Process in Concentrix
  • Answer phone queries
  • Help customers with all the information regarding BMW vehicles and finance
  • Help customers with aftersales issues
  • Generate sales leads
  • Identify and assess customers’ needs and attend them in best manner
  • Keep record of customers interaction and files documents.

Customer Service officer

New Zealand Immigration Contact Center
05.2017 - 01.2020
  • Ministry of Business Innovation and Employment, Provide information about Immigration laws, policies and procedures
  • Answer phone enquires
  • Explain decisions to applicants
  • Advise on immigration policy
  • Identify customer needs
  • Superior verbal and written communication skills
  • Time management ability to effectively manage high volume workflow
  • Flexible with working on multiple work streams and able to adapt to change short notice
  • A strong moral compass and be known to ‘act with integrity’ in all undertake.

Sr. Sales Executive

Nature's Essence
04.2013 - 06.2014
  • Building Business by identifying and selling prospects
  • Maintaining relationship with clients
  • Mentoring team members and enhancing staff working for the company
  • Assisting in company’s decision making like policy and purchasing decisions.

Sales Executive

Nature’s Essence
02.2012 - 03.2013
  • Building good understanding with the customer
  • Listening to customer’s requirements and presenting appropriately to make a proper sale
  • Presenting the product or service favorably and in a structured professional way face to face.

Education

Certification of Achievement Barista Skills from -

Ntec Auckland
11.2015

BSc. - Mathematics

Banaras Hindu University
2011

12th - undefined

Kendriya Vidyalaya
2008

10th - undefined

Kendriya Vidyalaya
2006

Skills

  • Computer Skills:
  • I am proficient in Internet Skills
  • MS Office Suite I have rapid typing skills
  • Client Service Skills: `
  • My experience includes identifying customer needs and providing solutions, successfully applying company policies, and maintaining cultural sensitivity
  • Professional Attitude and Pride in my work
  • Attention to detail and the ability to multitask
  • Customer Service Skills and a Great Smile
  • Good Communication Skills
  • Punctual, reliable, honest, and dependable
  • MS Office and Internet
  • Office Management
  • Sorting and labeling
  • Business Administration
  • Document Control
  • Team Collaboration

Timeline

Immigration Administrator

Kiwiana Immigration Limited
04.2023 - Current

Operations Lead

Daksh Serviced Limited
01.2022 - 08.2022

Customer Service officer

New Zealand Immigration Contact Center
05.2017 - 01.2020

Sr. Sales Executive

Nature's Essence
04.2013 - 06.2014

Sales Executive

Nature’s Essence
02.2012 - 03.2013

Certification of Achievement Barista Skills from -

Ntec Auckland

BSc. - Mathematics

Banaras Hindu University

12th - undefined

Kendriya Vidyalaya

10th - undefined

Kendriya Vidyalaya
Smriti Sneha