Snehal Satpute

• Project: Spark | Sep 2023 – Present | Auckland, NZ

Client: Spark New Zealand

• Worked as a Techno-Functional consultant in providing CRM solution with strong understanding of Siebel Architecture and Data Model with extensive business domain experience in Siebel Call Center, Finance, Loyalty & eCommunications Applications
• Have an exposure of Dev-Ops approach in Agile environment using Order Management module for a prominent Telecom Client – Spark New Zealand Ltd
• Extensive experience in Siebel IP17, IP19, IP22, IP24, Siebel Advanced Configuration, Workflows & eScripting, Siebel OPEN UI, Siebel EAI – Integration Workflows, Siebel EIM, Web Services (JMS/HTTP/JSON/SOAP), WSDL, EBCs and VBCs
• Hands-on experience in writing complex SQL queries and procedures using PL/SQL
• Experience in the Support and Enhancement activities
• Experience in incident management and performance-related issues on Siebel CRM application
• Previous Projects: RICOH (Aug 2022 – Sep 2023) | India – Led Siebel IP22 upgrade, developed Siebel Mobile App, and optimized Open UI functionalities
• Michelangelo (June 2020 – Aug 2022) | India – Managed Siebel product configurations, scripting, and defect resolution for Telstra
• Achievements: Awarded ‘INSTA’ for excellence in project execution and quality delivery

• Project: Siebel OneView | British Telecom

Client: British Telecom, One View

• Designed and developed Siebel workflows, business services, and integrations
• Worked extensively on Siebel EAI, RSTT, signals, scripting, and configurations
• Managed go-live deployments and post-production support
• Optimized technical objects to improve performance and maintain best coding practices
• Collaborated with the OneView and E2E designers for efficient system design
• Onsite Experience: Glasgow, UK (March 2019 – Sep 2019)
• Led production issue resolution and defect management on priority
• Interfaced with clients for new requirements and system enhancements
• Worked with Production Support teams on live issues and system optimizations
• Achievements: Awarded ‘BRAVO’ & ‘PAT ON THE BACK’ for exceptional performance and dedication
• Successfully handled client-facing responsibilities in the UK