Snodin Nikki (Kumar)

• Built strong and trusted relationships across my portfolio. Ensured all their requirements are met in a timely manner.
• Identified growth opportunities both within and existing account portfolio and through new client acquisition.
• Coordinated sales presentations, effectively showcasing OfficeMax products and services.
• Utilized CRM software, e,g salesforce, pronto. - to track customer interactions and sales progress efficiently.
• Managed sales pipeline and followed up up on leads.
• Collaborated with our internal team to gain their sense of knowledge to ensure customer satisfaction across all categories

• First point of contact with new OfficeMax clients. Providing assistance with their account set up & giving an insight on the range of categories we offer.
• First point of contact with new OfficeMax clients. Providing assistance with their account set up & giving an insight on the range of categories we offer.
• Processed customer transactions efficiently using point-of-sale systems.
• Handled customer inquiries, returns and complaints in a professional and solution-focused manner.
• Promoted special offers, bulk orders, deals and value based products like print solutions and/or new products.

• Lead consultant in the largest seasonal department, specialising in outdoor furniture, BBQs and winter/summer product ranges.
• Resolved warranty claims, product issues and refund request. Often liaising with our suppliers and internal departments.
• Consistently ensured a high-level of customer satisfaction by delivering tailored advise and assisting customers with their purchasing decisions.
• Participated in internal e-learning and training courses including, health & safety and Handling customer dissatisfaction to work safely in a trade environment.
• Recognised as a product specialist within the team, while also supporting cross department sales when needed.

• Handled high-volume POS and Eftpos transactions, serving over a 100 customers per day with accuracy and efficiency.
• Prepared and served a wide range of hot & cold beverages, while maintaining composure in a fast paced environment.
• Provided excellent customer service, ensuring a positive and professional experience for a wide range of customers.
• Followed strict food safety, hygiene and cafe procedures in line with Mitre 10 and Columbus Cafe' policy.
• Maintained a clean and organised environment so opening/closing duties and cleanliness were done thoroughly.

• Provided efficient front-of-house service to customers, including taking orders, servicing food and beverages and handling customer requests, Followed all guidelines and procedures during the Covid-19 pandemic.
• Ensured accurate daily cash handling and completed audit reports daily, in line with the companies policy.
• Organised supply orders and maintained stock records to support smooth bar and restaurant service.
• Trained and worked alongside new staff members. Ensured that they were competent to work in a safe food environment.
• Prepared daily reports and communicated updates directly to owners.

• Assisted with merchandising and restocking across multiple Pak' n Saves and New World supermarket locations, focused on bulk food goods.
• Packed goods and maintained clean and safe displays during high-demand pandemic conditions.
• Carried out daily sanitation protocols, including cleaning trolley, bins and high-touch areas.
• Demonstrated flexibility and reliability in a frontline esstenial worker role under strict measures.

• Represented 'Doctors Without Borders' . Promoted awareness and donor engagements.
• Approached and engaged members of the public. Often utilising the 'Elevator Pitch'.
• Developed strong communication and objection-handling skills through face-face interactions.
• Delivered confident and strong pitches to various individuals while maintaining professionalism.

• Delivered a high level of quality customer service.
• Prepared and served beverages, while maintaining composure in a fast-paced environment
• Maintained a clean and tidy environment to enhance customer experience.
• Collaborated with kitchen staff to facilitate smooth communication regarding menu items and special requests.
• Trained new team members on service standards and operational procedures, fostering a cohesive work environment.

Awarded Heineken Sales Person and Employee of the month several month in a row.