Sofaea Lapana
Tauranga,BOP
Summary
Dynamic professional with a proven track record at DMS PROGROWERS, excelling in fast-paced environments. Recognized for exceptional customer service and effective teamwork, I leverage strong problem-solving skills and attention to detail to enhance operations and foster positive relationships. Committed to continuous improvement and adapting quickly to new challenges.
Overview
2024
2024
years of professional experience
Work History
Packing and Grading
DMS PROGROWERS
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Shop Keeper
LEILYS LTD
08.2018 - 02.2024
- Managed daily inventory levels to ensure product availability and minimize stockouts.
- Assisted customers with product selections, providing exceptional service and fostering repeat business.
- Operated point-of-sale system efficiently, handling transactions and balancing cash registers accurately.
- Implemented merchandising strategies to enhance product visibility and drive sales growth.
- Trained new staff on store policies, customer service protocols, and operational procedures.
- Monitored store cleanliness and organization, ensuring a welcoming shopping environment for customers.
- Conducted regular price checks to maintain competitive pricing and promote customer satisfaction.
- Collaborated with suppliers to coordinate timely deliveries and manage product quality standards.
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Kept sales receipts and maintained accounting records.
- Assisted customers by answering questions and suggesting merchandise.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Maintained detailed records of inventory levels, placing orders as needed to ensure optimal stock availability at all times.
- Implemented marketing strategies to attract new customers and increase overall revenue.
- Trained new employees on store procedures, policies, and excellent customer service techniques.
- Ordered goods from various vendors to maintain store merchandise levels.
- Received product shipments and organized in stockroom storage area.
- Handled cash transactions accurately, balancing daily sales reports for financial integrity.
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Developed loyal customer base by building strong relationships through exceptional service and communication skills.
- Updated store layout periodically for fresh appearance and improved shopping experience for customers.
- Documented shipping and receiving records to confirm receipt of orders.
Education
High School Diploma -
Motufoua Secondary School
Vaitupu Tuvalu Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Hobbies
Volley ball
Rugby
Soccer
Languages
Kiribati
Full Professional
Tuvalu
Professional Working
English
Limited Working
Timeline
Shop Keeper
LEILYS LTD
08.2018 - 02.2024
Packing and Grading
DMS PROGROWERS
High School Diploma -
Motufoua Secondary School
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