Sofia Ghigliano
Hospitality
Queenstown
Summary
Dynamic professional with 3 years of experience in hospitality and customer service. I have worked as a Supervisor and Room Attendant in various hotels, where I developed essential skills to provide excellent service to clients. I speak and understand English fluently. I am open to new job offers that would allow me to expand my professional growth.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Team Lider Comercial Cleaner
Queenstown Cleaners by Hilton
09.2023 - 11.2025
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Timely and thorough housekeeping services in all rooms and common areas.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to ensure adherence to Hilton brand standards and guest satisfaction.
- Trained all new personnel to maximize quality of service and performance.
Housekeeping Supervisor
Holiday Inn Express Hotel
2023 - 2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
Self Cheker Room Attendant
Azur Lodge and Mercure Hotel Ressort Spa
2022 - 2023
- Delivered luxury housekeeping services in a 5-star boutique lodge.
- Cleaning room and public areas in a good timing and good quality!!
- Vacuuming,moppin,dustin,cleaning windows,polishing surfaces,etc.
- Restocking consumables
- And much more cleaning skill
Cashier
Fresh Choice Supermarket
2023 - 2023
- Conté el dinero en las cajas al inicio y al final de los turnos para mantener la precisión.
- Operé la caja registradora para transacciones en efectivo, cheques y tarjetas de crédito.
- Asistí a los clientes con devoluciones, reembolsos y resolución de problemas con las transacciones.
- Resolví las quejas de los clientes de forma profesional.
Kitchen Hand
Pier
2022 - 2023
- Followed recipes and chef instructions to prepare food correctly.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Stocked and rotated food items according to expiration dates.
- Cleaned and maintained work areas, equipment and utensils.
Education
High School Diploma -
Tomas Berreta
Uruguay 04.2001 -
Skills
Time management
Proactive and responsible
Learning/Adaptability
Excellent customer service and communication skills
Problem-solving skills
Fast and efficient abilities
Timeline
Team Lider Comercial Cleaner
Queenstown Cleaners by Hilton
09.2023 - 11.2025
High School Diploma -
Tomas Berreta
04.2001 -
Housekeeping Supervisor
Holiday Inn Express Hotel
2023 - 2023
Self Cheker Room Attendant
Azur Lodge and Mercure Hotel Ressort Spa
2022 - 2023
Cashier
Fresh Choice Supermarket
2023 - 2023
Kitchen Hand
Pier
2022 - 2023
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