Sofia Martinez
Chicago,Illinois
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
I appreciate the challenges this field offers and I boast a solid work ethic; more than happy to work as a part of a team while my experience allows me to function independently if the need arises.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Waitress
Cafe Con Leche
11.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience; keeping the areas clean and stocked to increase efficiency while working tables.
- Remained calm when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
El Cid
12.2020 - 11.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff on alternatives.
- Supervised set up of food stations and coordinated service to multiple dining areas.
Waitress and Bartender
Shanahan's Pub & Grill
08.2016 - 09.2021
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Baby Sitter
Self Employed Services
05.2014 - 08.2016
- Played games and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under my care.
- Prepared healthy, age-appropiate snacks and meals.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
Education
High School Diploma -
CECyTEM
Mexico07-2014
Skills
- Customer service
- Strong multitasking
- Customer Greeting Expertise
- Effective Team Collaboration
- Keen eye for detail
- Passion fo hospitality environment
- Understanding of Inventory Practices
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Languages
English
Professional Working
Spanish
Native or Bilingual
Interests
- Participating in various activities with my little son
- Outdoor Recreation
- Swimming
- Dancing
- Reading
Timeline
Waitress
Cafe Con Leche
11.2021 - Current
Waitress
El Cid
12.2020 - 11.2021
Waitress and Bartender
Shanahan's Pub & Grill
08.2016 - 09.2021
Baby Sitter
Self Employed Services
05.2014 - 08.2016
High School Diploma -
CECyTEM
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