Sofia Pette
Orewa,AUK
Summary
Organised and motivated professional with strong experience in reception, administration, and high volume customer service across healthcare, automotive, and service environments. Skilled in managing enquiries, scheduling appointments, taking payments, and maintaining accurate records with a high level of attention to detail. Confident using a range of systems and quick to learn new software, with excellent computer literacy and a calm, friendly communication style. Known for creating a welcoming environment for patients, supporting clinicians with reliable administrative assistance, and staying composed in fast paced settings. Motivated to bring strong organisation, accuracy, and genuine care to a Medical Receptionist role within a patient centred team.
Overview
7
7
years of professional experience
Work History
Customer Care Consultant (Full Time)
New Zealand Automobile Association
Rosedale
05.2024 - Current
- Customer Service & Communication: Manage increased call volumes during peak periods, while maintaining high service quality and professionalism.
- Client Relationship Management: Handle high-pressure situations and build strong rapport with clients during challenging interactions.
- CRM System Proficiency: Utilise CRM software to efficiently manage customer databases and track service interactions.
- Team Collaboration and Process Improvement: Work closely with cross-functional teams to enhance customer service workflows, and improve overall client satisfaction.
Apprentice Technician (Full Time)
Auckland City Toyota Greenlane
Greenlane
11.2023 - 05.2024
- Vehicle Servicing & Diagnostics: Perform routine vehicle servicing, fault diagnosis, and recommend repairs based on identified issues.
- Training & Development: Complete Toyota technical and MITO Apprentice training, staying updated on industry procedures and technical skills.
- Repairs & Installation Support: Assist experienced technicians in diagnosing, repairing, and installing complex automotive parts and components.
- Work Environment & Tool Proficiency: Maintain a clean, organized, and safe work environment, while becoming proficient with diagnostic tools to improve repair efficiency.
Storeperson (Part Time)
Woolworths New Zealand
Takapuna
03.2023 - 11.2023
- Goods Unloading & Receipt: Unload goods from supplier trucks, receive, scan, and check items against orders, ensuring accurate delivery and condition.
- Quality Control & Inventory Management: Inspect goods for damage upon receipt and perform stock control, following proper warehouse/storage procedures for efficient inventory handling.
- Equipment Handling & Safety: Safely operate a pallet jack to move goods within the warehouse, adhering to health and safety regulations to minimize hazards.
- Health & Safety Compliance: Follow workplace safety procedures to ensure a safe environment and mitigate potential risks.
Customer Service Team Member (Full Time)
Mitre 10 MEGA Albany
Albany
02.2022 - 12.2022
- Customer Support & Escalations: Address customer queries across various channels, resolve escalations, and ensure high levels of satisfaction.
- Order Coordination & Cash Handling: Manage repairs, special orders, returns, and payments, ensuring smooth transactions and security in financial operations.
- Team Leadership & Training: Mentor and train new team members, fostering a collaborative and knowledgeable environment.
- Systems & Inventory Management: Utilize POS, sales, inventory, and CRM systems to support daily operations and maintain accurate records.
Crew Member (Part Time)
McDonald's Grey Lynn
Grey Lynn
08.2019 - 10.2020
- Customer Service & Sales: Deliver excellent customer service to meet targets, upsell add-ons, and assist customers with diverse language needs.
- Order Accuracy & Delivery: Accurately pack online orders (UberEats) and ensure timely delivery, while promoting best practices among delivery partners.
- Surpassing Expectations & Training: Exceed customer and manager expectations and train new crew members on counter, drive-thru operations, and POS systems.
- Complaint Handling & Support: Address customer complaints and manage difficult situations, with a solution-focused approach.
Packing & Print Finishing (Casual)
Finely Finished Ltd
East Tamaki
10.2018 - 08.2019
- Folding and Forming: Prepare and fold printed goods like folders and display items for distribution.
- Product & Food Packing: Pack products and food items for distribution, promotional purposes, and gifting, ensuring safe handling.
- Bespoke Packaging Assembly: Assemble custom packaging for export orders, tailoring it to specific requirements.
- Reception Support: Assist with administrative tasks and provide support in reception as needed.
Education
Certificate in Automotive Engineering Level 3 -
Unitec
Mt Albert11.2023
National Certificate of Educational Achievement -
Western Springs College
Western Springs, NZ12-2020
Skills
- Customer experience & service
- Cash handling/EFTPOS systems proficiency
- Upselling skills
- Quick decision-making ability
- Learns efficiently and effectively
- Risk analysis proficiency
- Strategic thinking
- Conflict resolution skills
- Team culture oriented
- Service-oriented and dedicated to deliverables
Accomplishments
• Recipient of the Employee Excellence Certificate for Demonstrating AA Values, Quarter 3 2025 (October to December)
Volunteer work
Collecting for Cystic Fibrosis Annual Awareness Week - 2015-2020
References
Available on request
Timeline
Customer Care Consultant (Full Time)
New Zealand Automobile Association
05.2024 - Current
Apprentice Technician (Full Time)
Auckland City Toyota Greenlane
11.2023 - 05.2024
Storeperson (Part Time)
Woolworths New Zealand
03.2023 - 11.2023
Customer Service Team Member (Full Time)
Mitre 10 MEGA Albany
02.2022 - 12.2022
Crew Member (Part Time)
McDonald's Grey Lynn
08.2019 - 10.2020
Packing & Print Finishing (Casual)
Finely Finished Ltd
10.2018 - 08.2019
Certificate in Automotive Engineering Level 3 -
Unitec
National Certificate of Educational Achievement -
Western Springs College