Sofia Sagato
Kalgoorlie-Boulder,Boulder
Summary
Energetic and accomplished supervisor focused on meeting customer expectations and achieving company goals.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Supervisor
Reading Cinemas Rotorua
Rotorua, BOP
07.2021 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Warehouse Packer
Seeka Kiwifruit Transpac
Te Puke, BOP
04.2020 - 06.2020
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labelling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
Education
High School Diploma -
Rotorua Girls' High School
Rotorua, NZ10.2022
Skills
- Great communication skills
- Willingness to learn
- Excellent attention to detail
- Knowledge of food safety
- Customer service skills
- Multi-tasking
- Training and mentoring
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Priority management
Character Referees
- Rotorua Girls High School - Character Referee
Cynthia Hy email - chy@rghs.school.nz
- Rotorua Reading Cinemas - Work Reference
Manager - Jannene Burns +64 279718325
Additional Information
New Zealand Driver Licence - Full Licence Holder
Timeline
Supervisor
Reading Cinemas Rotorua
07.2021 - 05.2024
Warehouse Packer
Seeka Kiwifruit Transpac
04.2020 - 06.2020
High School Diploma -
Rotorua Girls' High School