Sofia Suaalii
AUK
Summary
I am a hard working individual who always strives for excellence. I am looking for a position where i will be able to take on new challenges and gain new skills and experiences. I enjoy working in a team environment and believe my commitment, loyalty and work ethics can be an asset to any employer or organisation. I have great customer service skills and enjoy interacting with other people.
Overview
9
9
years of professional experience
Work History
Red Rooster
Customer Service
01.2016 - 09.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Furnx
Assemble
03.2019 - 10.2020
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Eden Park Stadium
Suite Steward
02.2021 - 06.2021
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to clients needs.
QT Hotel
Housekeeper
07.2021 - 09.2021
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
Park Hyatt
Event Service
09.2021 - 10.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Monitored dietary restrictions and served guests with special needs.
- Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery.
- Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
- Collaborated with kitchen staff to ensure special dietary requests were accommodated, resulting in positive feedback from guests.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Middlemore Hospital
Ward Clerk
10.2022 - Current
- Good customer service skills
- Great typing skills
- Responsible for admitting, discharging, and transferring of patients, along with keeping electronic records up-to-date and ensuring all confidential data is handled correctly.
- Good communications with nurses
- Answering phone calls and booking interpreters, ambulance, taxi for patients
Education
NZST Level 6 Diploma Certificate - Tourism And Hospitality
New Zealand School Of Tourism
Auckland, NZ03-2022
Skills
- Problem-solving
- Time management
- Teamwork
- Quick learner
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Self motivation
- Decision-making
Referees
Binney Gerorge
Email: binney.george@hyatt.com
ph: 0210331785
Paulette Walker
Email: Paulette.Walker@middlemore.co.nz
ph: 021435460
Timeline
Middlemore Hospital
Ward Clerk
10.2022 - Current
Park Hyatt
Event Service
09.2021 - 10.2022
QT Hotel
Housekeeper
07.2021 - 09.2021
Eden Park Stadium
Suite Steward
02.2021 - 06.2021
Furnx
Assemble
03.2019 - 10.2020
Red Rooster
Customer Service
01.2016 - 09.2019
NZST Level 6 Diploma Certificate - Tourism And Hospitality
New Zealand School Of Tourism
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