Sofia Tauo
Henderson
Summary
I am a motivated individual that thrives on good work ethic. I have always been a hard worker and believe there is always room for improvement. My experience in management in the last 3 years has taught me so much about myself and I wish to be part of an organisation that encourages change in a positive light.
Overview
20
20
years of professional experience
Work History
Manager Client Service Delivery
Spotless/Dimeo
10.2022 - Current
- Oversaw operational workflows, ensuring compliance with safety and quality standards.
- Developed training programs to enhance staff performance and operational efficiency.
- Implemented process improvements, reducing downtime and increasing productivity across teams.
- Coordinated cross-functional collaboration to optimize resource allocation and project timelines.
- Daily reports
- Managed timesheets and pay for my staff
- Manager client services across central & west Auckland regions
- Allocated area supervisors to completion jobs
- Covered leave of absence
Area Supervisor (Full Time)
Spotless
03.2020 - 10.2022
- Duties Performed:
- -Manage a certain team of cleaners
- -Dealing with complaints
- -Ensuring sites are immaculate
- -Finding cover for staff leave
- -Floors: Buffing/Stripping/Polishing
- -Carpet Cleaning
- -Window Cleaning
- -Driving to sites to check and lockup
- -Emailing managers for staff pay
- -Lodging all types of leave for staff under my care
- -Updating staff members on protocol
- -Ensure areas match budget
- -Ordering cleaning products
- -Inducting new staff members
- -Quality Assurance Check with clients
- -Cleaners Performance reviews
- -Arrange union meetings for staff
- -Safety checks for equipment
- -Step up to cover manager when needed
- -Payroll duties when needed
- -Bio cleans
- -Fogging
- -Answering emails
Cleaner (Part time)
Auckland City Hospital
01.2017 - 01.2018
- Duties Performed:
- -Cleaning theaters/wards/offices
- -Clearing out bins
- -Vacuuming
- -Mopping floors
- -Wiping down beds
- -Wiping down kitchen surfaces
- -General cleaning
Professional Cleaner (Full Time)
L.A Commercial Cleaning Services
01.2014 - 01.2017
- Duties Performed:
- -Supervising
- -Driver
- -Vacuuming
- -Dusting Computers/Desks
- -Mopping floors
- -Window cleaning
- -Wiping down kitchen services
- -Handling chemicals and equipment
- -Ordering Chemicals
Factory Worker (Temp)
Drake Personnel Recruitment Agency
01.2013 - 01.2014
- Duties Performed
- -Machine Operator
- -Counting/Packing pillow cases/towels/sheets
- -Cleanup service station
QC Process Worker (Full Time)
Tegel Foods Limited
01.2006 - 01.2009
- Duties Performed
- -Quality Checker
- -Machine operator
- -Metal Detector and operator
- -Bone Checker
- -Picker/Packer
- -Freezer operator
- -Temperature check
- -Sample check
Education
Level 3 Advance Certificate - Travel and Tourism
First Aid Certificate - undefined
Level 1 & 2
Chanel College
Skills
Foundational Management skills
Can manage and lead a team
Act appropriately in a range of social and cultural settings
Good eye for detail
Can multitask
Stay calm in difficult situations
Good communication skills both written and verbal
Self starter
Work well by myself without supervision
Can contribute to a team
Deal constructively with stress
Can do attitude with a willingness to learn and always Improve
Timeline
Manager Client Service Delivery
Spotless/Dimeo
10.2022 - Current
Area Supervisor (Full Time)
Spotless
03.2020 - 10.2022
Cleaner (Part time)
Auckland City Hospital
01.2017 - 01.2018
Professional Cleaner (Full Time)
L.A Commercial Cleaning Services
01.2014 - 01.2017
Factory Worker (Temp)
Drake Personnel Recruitment Agency
01.2013 - 01.2014
QC Process Worker (Full Time)
Tegel Foods Limited
01.2006 - 01.2009
Level 3 Advance Certificate - Travel and Tourism
First Aid Certificate - undefined
Level 1 & 2
Chanel College