Sofia Yanez-Flores

I spent two consecutive summers working with children between the ages of 5 to 12 years old in the adventure division at a summer camp which included zip-lining, rock climbing and rope course.

Responsibilities:

• Harnessing and managing safety procedures
• Provided guidance in effectively completing adventure courses
• Assisting children learn how to face and manage fear
• Ensure activities are carried effectively and promptly

Delivering comprehensive and effective healthcare in accordance to patient’s optical needs to maximise results and customer satisfaction. Working in a very dynamic fast paced day to day tasks from Front of House, administration, insurance, clinical responsibilities to frame styling.

Responsibilities:

• Working towards daily sales targets and KPIs
• Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
• Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.

I was a team member of the Auckland Museum store every weekend assisting customers with enquiries and purchases

Responsibilities:

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Actively engaged customers to provide general assistance and information on store merchandise.

This was a part-time job whilst completing University studies.

Responsibilities:

• Responsible for displaying, restocking, and selling products in both in-store and online
• Informing visitors about galleries, exhibitions, events and education programmes
• Processing transactions for any paid exhibition
• Assisted management with backend tasks on Shopify including uploading new products, writing description, product photography and shipping.