Sofie Beazley

Role Overview:
Dual role encompassing advanced therapeutic treatments and cosmetic injection procedures, with responsibilities spanning mentorship, client care, and treatment execution. Demonstrated expertise in various aesthetic procedures and maintained cutting-edge knowledge in both fields.

Key Responsibilities:

• Cosmetic Injector Duties: Applied advanced knowledge of facial anatomy and aging processes to design and administer treatment plans. Performed precise anti-wrinkle injections and filler treatments (lip and cheek) with a focus on aesthetic outcomes and client satisfaction. Stayed current with new technologies and techniques through continuous education, including attending trainings and conferences. Effectively managed client expectations and addressed any challenges or concerns related to cosmetic procedures. Demonstrated exceptional technique and attention to detail in all cosmetic injections, ensuring high standards of safety and efficacy.
• Senior Therapist Duties: Mentored and trained junior therapists, providing guidance on technical skills, client interactions, and adherence to protocols.
  Executed a comprehensive range of treatments including laser hair removal, advanced laser treatments (skin tightening, vascular removal, pigmentation removal), Hydrafacial, microdermabrasion, microneedling, and chemical peels.
  Maintained in-depth knowledge of treatments and products to deliver optimal care and results.
  Developed and implemented customized treatment plans tailored to individual client needs and goals.
  Managed client relationships by addressing concerns, de-escalating situations, and providing clear explanations of treatments and procedures.
  Ensured adherence to all safety protocols and guidelines, keeping up-to-date with industry standards and advancements.

Achievements:

• Successfully mentored and developed junior therapists, contributing to overall team skill enhancement and performance.
• Enhanced client satisfaction through personalized treatment plans and effective communication, resulting in a high rate of repeat business and referrals.
• Maintained a high level of expertise in both therapeutic and cosmetic procedures, receiving positive feedback for precision and care.

Role Overview:
Handled high-volume customer interactions and sales while coordinating logistics and managing compliance with the EECA subsidy and Healthy Homes Standard.

Key Responsibilities:

• Customer Interaction: Managed over 200 calls daily, provided information, resolved issues, and followed up with clients via phone, in person, and through text.
  Scheduled and rescheduled appointments to meet client needs.
  
• Sales and Coordination: Upsold products and services to potential and existing clients.
  Organized freight, coordinated with dispatch and on-site teams, and maintained communication with installation teams and property managers.
  
• Regulatory Compliance: Managed the EECA subsidy program and ensured compliance with the Healthy Homes Standard, especially during peak periods.
• Appointment Management: Booked, rescheduled, and confirmed appointments, ensuring efficient scheduling and client satisfaction.
• Compliance and Urgency: Managed a high volume of work to meet urgent deadlines related to the Healthy Homes Standard for rental properties.

Role Overview:

Worked in a fast-paced environment providing excellent client service, management of front desk operations, and responsibility in selling products, treatments, creating customised skin care plans and performing advanced procedures like laser hair removal and microneedling.

Key Responsibilities:

• Client Interaction: Built and maintained strong relationships with clients, offering personalized consultations and ensuring high levels of client satisfaction.
• Front Desk Operations: Managed front desk responsibilities, including answering calls, scheduling appointments, and handling face-to-face client interactions.
• Sales and Upselling: Promoted and sold products and treatments effectively, including upselling cosmetic injector procedures to enhance client experience and meet sales targets.
• Treatment Planning: Developed customized treatment plans for skin care, incorporating various techniques to address clients' specific needs.
• Technical Skills: Performed a range of skin treatments such as laser hair removal, microdermabrasion, microneedling, and chemical peels with a strong adherence to protocols and safety standards.
• Team Collaboration: Worked collaboratively in a team environment, contributing to a cohesive and efficient workplace.
• Continuous Learning: Stayed up-to-date with the latest advancements in cosmetic treatments and techniques, ensuring the provision of current and effective services.