Sohel Kunwar
Dunedin,Concord
Summary
To acquire a position that affords me the opportunity to bring my technical expertise, problem solving skills and willingness to learn to make an organization successful.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Ritchies Transport Holdings Limited
08.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Driver
Ritchies Transport Holdings Limited
02.2021 - 08.2023
Housekeeping Manager
Lofts Appartment
03.2020 - 02.2021
- - Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, etc.
- - Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post events.
- - Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
- - Recruit, schedule and train all new housekeeping staff members.
Restaurant Supervisor Part-Time
Spice Room Queenstown
11.2019 - 09.2020
- - Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- - Checking in on dining customers to enquire about food quality and service.
- - Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- - Monitoring the restaurant’s cash flow and settling outstanding bills.
- - Resolving customer complaints in a professional manner.
Administrator
Ritchies Transport Queenstown
12.2018 - 11.2019
- - Handling office tasks, such as filing, generating reports and presentations
- - Maintain polite and professional communication via phone, e-mail and mail
- - Daily Cash Sales recording for the drivers
- - Creating Invoice/credit note for the agents for the transport bookings
- - The revenue breakdown for all types of sales for coaches and shuttles.
- - Driving Urban Buses for Otago Regional Council
Housekeeping Supervisor
Kamana Lakehouse
12.2017 - 12.2018
- - Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- - Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- - Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- - Coordinates work activities among departments.
Night Auditor
Kamana Lakehouse
12.2017 - 12.2018
- - Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- - Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- - Monitor audit, journal and reports from the front office computer system and point of service.
- - Prepare prepost room revenue report audit and assess adjustment after revenue posting.
- - Manage Payroll, General Ledger, Accounts Receivable and Accounts Payable for accountability and transparency for all audits.
Housekeeping
The Lofts Apartment
03.2016 - 12.2017
- - Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- - Ensure all rooms are cared for and inspected according to standards
- - Protect equipment and make sure there are no inadequacies
- - Notify superiors on any damages, deficits, and disturbances
Education
Diploma - Hotel and Tourism Management
Southern Institute of Technology
09.2017
High School - undefined
Pokhara Higher Secondary School
04.2014
Skills
- Operations management
- Performance monitoring
- Staff supervision
- Management
Certification
First Aid Certificate
Timeline
Operations Supervisor
Ritchies Transport Holdings Limited
08.2023 - Current
Driver
Ritchies Transport Holdings Limited
02.2021 - 08.2023
Housekeeping Manager
Lofts Appartment
03.2020 - 02.2021
Restaurant Supervisor Part-Time
Spice Room Queenstown
11.2019 - 09.2020
Administrator
Ritchies Transport Queenstown
12.2018 - 11.2019
Housekeeping Supervisor
Kamana Lakehouse
12.2017 - 12.2018
Night Auditor
Kamana Lakehouse
12.2017 - 12.2018
Housekeeping
The Lofts Apartment
03.2016 - 12.2017
High School - undefined
Pokhara Higher Secondary School
Diploma - Hotel and Tourism Management
Southern Institute of Technology
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