Sojan Chandy

• Providing Technical support to geotechnical software.
• Troubleshooting and troubleshooting issues and giving support through Team Viewer and Microsoft Teams.
• Migrating databases to Azure. Developing and changing SQL Stored Procedures, Integrating AGS, NZGD, LINZ base maps.

• Provided technical support for internal applications.
• Coordinating internal users with vendors.
• Creating test cases, Testing, Documenting test results
• Meeting users and team to add features or solve issues in current applications, reports. Changing .NET and VB, GIS applications, and procedures to meets user needs.

• Provided technical Support for SAAS Inventory Software.
• Solving issues in Cin7 inventory management system, and its integrated software. Coordinating customers and team to solve issues.
• Customizing SQL queries, HTML templates, javascript, CSS based on individual customer requirements.
• Managed high volume of calls during system failure.

Developing .net application which runs as scheduled tasks, providing technical support (Tier2) to the users of Microsoft’s Payment & Fulfilment System managed by Arvato. Creating new or Making changes to the stored procedures. Monitoring scheduled tasks.

• Provide technical support to twp-global.com, twpstore.com, Twpsin.com and various in-house applications used in all departments and manufacturing plants.
• Coordinating departments for requirements gathering. Provided technical support for web application called NBL.
• Provided support to impressions software which helps users to order photobooks online.

Application development, Application Maintenance, Database monitoring, backups, and maintenance. Technical support for users of CLJ law system within the SLA. (cljlaw.com, mylawbox.com, labourlawbox.com)

• Developed web application using .Net and PHP.
• Provided technical support for insurance solutions to banking firms Al-Rajhi, Hong Leong, HSBC, Tokio Marine using PHP, Javascript. Track and resolve issues using bug tracking system called PentaRMS.
• Provided Support, Solved issues within SLA. Investigated system errors and data issues.

• Developed mobile applications and enhanced mobile applications for astro TV packages running on windows CE phones.
• Developed mobile application for client (Dialog) to track the machineries and equipment’s which are tagged with an RFID to easily locate.