Sokheta Ro
Wellington,WGN
Summary
Customer service professional with strong background in service-focused roles. Builds loyal and satisfied clientele through proactive communication and loyalty promotions. Oversees and coordinates workflow and delegates tasks based on team strengths. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Assistant Nail Salon Manager/Main Nail Techinician
Diamond Nails Salon
, Wellington
08.2017 - 02.2024
- Analyzed sales data from previous months to identify areas for improvement.
- Conducted weekly meetings with staff to discuss performance issues or changes to procedures.
- Developed a range of new services to increase revenue.
- Trained and supervised up to 9 staff in nail treatments and daily operation.
- Reviewed feedback from customers regarding their experiences at the salon.
- Managed the daily operations of the salon, including customer service, scheduling and financial transaction while also having a fully booked schedule of clients to attend to.
- Resolved customer complaints promptly to maintain positive relationships with clients gaining a 5 star reviews status.
Food and Beverage Attendant
Sky Stadium
, Wellington
02.2020 - 08.2021
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
Nail Technician Assistant
4 Seasons Nails
, Wellington
02.2015 - 07.2017
- Assisted Nail Technicians in providing manicures, pedicures, and other nail treatments to clients.
- Provided assistance with booking appointments and taking payments from customers.
- Greeted customers and provided excellent customer service.
- Responded promptly to customer inquiries via phone calls or emails.
- Attended training sessions to learn new techniques in the nail industry.
Education
Level 4&5 Diploma - Hospitality Management
NZ School of Tourism
Wellington, NZ01-2021
High School Diploma -
Onslow College
Wellington, NZ01-2019
Skills
- Multi-Task Management
- Vendor Relations
- Perform well in high-demand, fast-paced environments
- Decision-making skills
- Promotional event coordination
- Recruitment and hiring
- Task Delegation
- Salon software proficiency
- Shift Management
- Analytical Thinking
Languages
Cambodian
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Food and Beverage Attendant
Sky Stadium
02.2020 - 08.2021
Assistant Nail Salon Manager/Main Nail Techinician
Diamond Nails Salon
08.2017 - 02.2024
Nail Technician Assistant
4 Seasons Nails
02.2015 - 07.2017
Level 4&5 Diploma - Hospitality Management
NZ School of Tourism
High School Diploma -
Onslow College
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