Soknang TEANG
Auckland,New Zealand
Summary
I am a highly motivated individual with a strong desire to achieve new heights in my career. I value emotional and moral connections in all aspects of work with exemplary multitasking, time management, and customer service skills. Proficient in MS Opera and OnQ PM, with friendly and decisive approach to resolving challenges. Currently, I am seeking a Front Office position where I can utilize my leadership skills and build a strong development team.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Hilton Riverside
03.2024 - 06.2024
- Assisting in all aspects of front desk and guest services operations during assigned shift
- Addressing and logging guest complaints appropriately and escalating concerns when necessary
- Ensuring that all staff members are adequately trained and equipped to perform their duties efficiently
- Schedule, assign daily work, lead pre-shift meetings, inform and train team member
- Monitor lobby traffic and adjust staffing accordingly
- Maintain all the front desk related equipment and a par stock of supplies
- Handle walk over procedures, maintain hourly house counts, sell-out controls and room key controls
- Fostering teamwork and quality service through daily communication and coordination with other department
- Collaborating to archive department goals related to monthly upsell and guests’ enrollment loyalty program
Room Controller Coordinator
Hilton Riverside
12.2023 - 03.2024
- Responsible for all pre-registration, room blocks, and handling all special reservation request for individual or group
- Prepare all VIP and site visit key packets and make special arrangements as needed
- Ensure that billing is noted in the reservation and meal coupons are organized per group specifications
- Monitor room inventory to maximize selling opportunities
- Coordinate arrivals of groups such as tour and travel reservations, large conventions, and daily airline crew
- Utilize the best guest report and prepare for the arrivals of members of the loyalty program
- Analyze the daily occupancy and reach out to airport subsidiaries that accommodate distressed passenger
Front Desk Agent
Hilton Riverside
06.2023 - 12.2023
- Greet guests upon arrival and complete the registration process
- Assist guests with check-out and ensure the guest’s account are correctly settled
- Promote property marketing programs
- Cashier responsibilities, maintain a house bank, make a deposit and make an accurate report of receipts daily
- Demonstrate a thorough knowledge of the hotel information, local area and other general product knowledge
- Use room up selling technique to promote hotel services and facilities and to maximize room occupancy
- Response to guest inquiries and request and resolve issue in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solution for guest satisfaction
Cross Training Internship
Hotel Bernerhof
12.2022 - 06.2023
- Perform all check-in and check-out procedures
- Manage guest reservation, changes, and cancellation through online and phone call
- Welcome and registered guests upon their arrival, issue keys and assign the correct room to the guest
- Handling cash flow and settle guests’ payment
- Communicating with housekeeping to make sure all rooms are in ordered and clean before guests’ arrival
- Recommend attractions in the area and restaurant nearby to guests’ demand
- Provide breakfast, lounge and terrace service
- Clean designed areas in accordance with the hotel procedures
- At all-time aware of and practices good customer service, assisting hotel guests in any way which does not adversely affect other customers
Service Volunteer
Mandarin Oriental Palace
09.2022 - 09.2022
- Setting up banquets and other event areas according to hotel standards
- Prepare the service mis en place and polish the tableware
- Serving drinks and finger foods to the VIP guests during the opening
- Cleaning up during and after the opening
F&B Service Internship
Korea Town Restaurant
02.2022 - 05.2022
- Take Food & Beverages order from customers and ensure that these are given to the appropriate person to executive
- Present extensive knowledge of all menu items, ingredients, preparations, and specials, and make recommendation based upon preference
- Set up tables to restaurant policy, ensuring that all items used are clean, undamaged and in a good state repair following hygiene requirements
- Prepare and serve lunch buffet and provide an a la carte dinner
- Enter all transactions accordingly to system, issue accurate checks, and close sales timely and according to policies and procedures
- Offer live Korean BBQ grill service
- Maintain cleanliness and organization of work areas at all times, complete daily stocking, and adhere to food safety standards
- Ensure daily opening and closing responsibilities are completed accurately and consistent with the team
Education
Bachelor of Arts - Hospitality Administration And Management
B.H.M.S. Business & Hotel Management School
Luzern, Switzerland08.2025
Undergraduate Bachelor of International Business Management - International Business Management
Limkokwing University
08.2020
High School Diploma -
American Intercon School
10.2019
Skills
- Technical Skills
- Computer skills
- Writing Skills
- Sales and Upselling
- Customer service
- Guest Services
- Problem-solving skills
- Team building and supervision
- Time Management
- Interpersonal Skills
- Communication
- Teamwork
Languages
Khmer
Native or Bilingual
English
Full Professional
German
Elementary
Country
New Zealand
Hobbies and Interests
- Reading
- Indoor & Outdoor Sports
- Cooking
- Volunteering
- Travel
- Language learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Supervisor
Hilton Riverside
03.2024 - 06.2024
Room Controller Coordinator
Hilton Riverside
12.2023 - 03.2024
Front Desk Agent
Hilton Riverside
06.2023 - 12.2023
Cross Training Internship
Hotel Bernerhof
12.2022 - 06.2023
Service Volunteer
Mandarin Oriental Palace
09.2022 - 09.2022
F&B Service Internship
Korea Town Restaurant
02.2022 - 05.2022
Bachelor of Arts - Hospitality Administration And Management
B.H.M.S. Business & Hotel Management School
Undergraduate Bachelor of International Business Management - International Business Management
Limkokwing University
High School Diploma -
American Intercon School
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