Solomona Seluone
Auckland,New Zealand
Summary
I am someone who fully enjoys figuring things out, especially when it comes to tech. In more than 2 years, I obtained practical IT support experience with Microsoft 365, Windows systems, and user troubleshooting. Now that I have wrapped up my studies and contract work in 2024, I am ready to take the next step and grow into a long-term role where I can bring value, keep learning, and be part of something I believe in.
Overview
2
2
year of professional experience
Work History
Service Desk Support (Virtual Simulation)
Datacom
02.2025 - Current
- Practiced diagnosing and resolving Office 365 and network-related issues in a service desk environment.
- Wrote basic PowerShell scripts for automating user onboarding and mailbox configurations.
- Applied compliance policies and managed user access within Microsoft 365.
IT Support Specialist (Contractor)
DXC Technology
Auckland
11.2023 - 12.2024
- Provided first and second-level support across Microsoft 365, Windows systems, and networking issues.
- Managed user access through Active Directory and Azure AD, including group policies and MFA setup.
- Used PowerShell scripts to save time on bulk user updates, reporting, and mailbox management.
- Responded to tickets and support requests quickly, helping reduce downtime for users.
- Helped implement security measures like email filtering and compliance rules.
- Collaborated with internal teams to maintain smooth operations and support rollout projects.
Education
Bachelor of Digital Technologies -
Manukau Institute of Technology
Diploma in Systems Administration -
Manukau Institute of Technology
Diploma in IT Technical Support -
Manukau Institute of Technology
Skills
- Level 1 and 2 support
- Remote troubleshooting
- System maintenance
- ITIL-based service desk
- Windows 10/11
- Basic Linux exposure
- TCP/IP
- DNS
- DHCP
- VPN setups
- LAN/WAN
- Exchange Online
- Teams
- SharePoint
- OneDrive
- Active Directory
- Azure AD
- MFA
- PowerShell scripting
- Ticketing systems
- Documentation
- User Acceptance Testing support
- Clear Communicator
- Customer-focused
- Calm under pressure
- Detail-oriented
- Adaptability
- Attitude
Affiliations
Volunteering in community outreach as a Jehovah’s Witness, regularly engaging in conversations and offering support through faith-based initiatives.
References
Available on request.
Timeline
Service Desk Support (Virtual Simulation)
Datacom
02.2025 - Current
IT Support Specialist (Contractor)
DXC Technology
11.2023 - 12.2024
Bachelor of Digital Technologies -
Manukau Institute of Technology
Diploma in IT Technical Support -
Manukau Institute of Technology
Diploma in Systems Administration -
Manukau Institute of Technology
Similar Profiles
Mandeep KaurMandeep Kaur
Associate Network Engineer at DatacomAssociate Network Engineer at Datacom
Nainesh PatelNainesh Patel
Associate Network Engineer at DatacomAssociate Network Engineer at Datacom
TOBY LOASBYTOBY LOASBY
Customer Service Representative at DatacomCustomer Service Representative at Datacom