Som Soontarapa
Woolston,Christchurch
Summary
As a highly motivated and skilful person, I am focused, resilience, self-motivation, able to think on my feet, keep calm under pressure and organized. Some of my key strengths are my ability to get on well with people at all levels and collaborating in a team environment to achieve company goals. I am a punctual, excellent problem-solving, and good prioritization skills to work within busy and constantly changing environment and motivated individual who is passionate about giving excellent customer service and maintaining positive relationships. My ability to work well both in a team and unsupervised has ensured I always maintain high standards and achieved set targets and company goals. Positive results in all aspects of my managerial roles have been achieved by clear communication and leading by example. I enjoy seeing others succeed as much as I enjoy exceeding expectations. I have a genuine passion for the customer service industry. I have immense respect for different cultures beliefs and religions.
Overview
18
18
years of professional experience
Work History
Cafe Manager
Café Jireh
Wainoni, Christchurch
07.2020 - Current
- Greeted customers at front counter, answering questions and inputting orders into POS system.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on cafe policies and procedures, customer service techniques and communication skills to promote positive experiences.
- Checked with customers to get feedback on food&beverage served and resolve issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Collaborated with business owner to discuss future adjustments to increase sales and operational efficiency.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
Guest Service Agent/ Acting Duty Manager
Chateau on the park, A Double Tree by Hilton Hotel
Riccarton, Christchurch
01.2018 - 07.2021
- Managed guest check-in and check-out procedures, reservations and payments.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed guest complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Welcomed large volume of guests and improved overall customer service.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Balanced hotel accounts at end of each shift.
Senior Barista
Silverbacks Café
Cashmere, Christchurch
01.2015 - 01.2018
- Greeted customers with pleasant smile and superior customer service.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Cafe Supervisor
Columbus Coffee
Riccarton, Christchurch
01.2014 - 01.2015
- Greeted customers at front counter, answering questions and inputting specialty orders into POS system.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Handled over $5,000+ worth of cash and card transactions daily with accuracy and efficiency.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Motel Manager
Esplanade Motel and Apartments
St Claire Beach, Dunedin
04.2012 - 01.2014
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Handled guest complaints and offered complimentary services for hardship cases.
- Directed all day-to-day operations of the motel facility to provide safe and enjoyable guest experience.
- Assisted guests at check-in, providing information on various services within motel.
Restaurant Manager
Siam Cuisine Ltd
Central City, Christchurch
11.2007 - 04.2012
- Communicated well and used strong interpersonal skills to establish positive relationships with customers and staffs.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
Hotel Receptionist
Latimer Hotel
Central City, Christchurch
10.2006 - 11.2007
Thai Counsellor
Languages International School
Central City, Christchurch
2006 - 2012
Education
New Zealand Certificate in Tourism Level 4 - Tourism And Airline Industry
New Zealand School of Tourism
Christchurch12.2017
New Zealand Certificate in Aviation ( Flight Attendants ) ) Level 4 -
New Zealand School of Tourism
Christchurch12.2017
Bachelor of Arts With Honors B.A ( Hons ) - Hotel And Tourism Management
Bangkok University
Bangkok, Thailand2005
Diploma in Small Business And Project Management Level 5 - Business
Te Wananga O Aotearoa
ChristchurchManager's Certificate ( Current ) -
Christchurch City Council
ChristchurchDemonstrate Knowledge of Food Contamination Hazards, And Control Methods Used in A Food Business 168 - Food safety
NZQA
Practice Food Safety Methods in A Food Business ( 167 ) - Food safety
NZQA
Skills
- Front of House Management
- Reliable and Responsible
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Money Handling
- Issue and Complaint Resolution
- Relationship Building
- Team-Oriented and Cooperative
- Computer Proficiency
- Account Inquiries
- Guest Service and Assistance
- Clear Communication
- Guest Liaison
- Fluent in English and Thai
Additional Information
Tracey Bates - Franchise Consultant ( Columbus Coffee )
022 162 6919
sunshinesyellow@gmail.com
Catherine Langdale - Human Resources Manager ( Chateau on the park, A Double Tree by Hilton Hotel )
03 348 8999
catherine.langdale@hilton.com
Sheryl Dense - Former Silverbacks Cafe Manager
021 077 2767
sheryldense@gmail.com
Timeline
Cafe Manager
Café Jireh
07.2020 - Current
Guest Service Agent/ Acting Duty Manager
Chateau on the park, A Double Tree by Hilton Hotel
01.2018 - 07.2021
Senior Barista
Silverbacks Café
01.2015 - 01.2018
Cafe Supervisor
Columbus Coffee
01.2014 - 01.2015
Motel Manager
Esplanade Motel and Apartments
04.2012 - 01.2014
Restaurant Manager
Siam Cuisine Ltd
11.2007 - 04.2012
Hotel Receptionist
Latimer Hotel
10.2006 - 11.2007
Thai Counsellor
Languages International School
2006 - 2012
New Zealand Certificate in Tourism Level 4 - Tourism And Airline Industry
New Zealand School of Tourism
New Zealand Certificate in Aviation ( Flight Attendants ) ) Level 4 -
New Zealand School of Tourism
Bachelor of Arts With Honors B.A ( Hons ) - Hotel And Tourism Management
Bangkok University
Diploma in Small Business And Project Management Level 5 - Business
Te Wananga O Aotearoa
Manager's Certificate ( Current ) -
Christchurch City Council
Demonstrate Knowledge of Food Contamination Hazards, And Control Methods Used in A Food Business 168 - Food safety
NZQA
Practice Food Safety Methods in A Food Business ( 167 ) - Food safety
NZQA
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