Summary
Overview
Work History
Education
Skills
Timeline
Generic

SOMENDHAR SARA

Auckland

Summary

Experienced IT Support Specialist with 2+years of Diagonal, delivering exceptional technical support to over 350 users. Expert in troubleshooting and resolving complex issues in Windows and macOS environments, while maintaining high customer satisfaction. Skilled in managing user accounts and leveraging ticket management systems to ensure timely resolutions.

Overview

2
2
years of professional experience

Work History

IT Support Specialist

Diagonal
11.2020 - 03.2023

Provided Tier 1 technical support to over 350 users across desktop,laptop,mobile and printer devices.

Diagnosed and resolved software, hardware and network issues in windows and macOS environments

supported office 365, Active directory, and remote desktop environments (RDP,VPN).

Managed user accounts,password resets, and permissions using active directory and exchange.

Maintained High customer satisfaction ratings through effective communication and problem solving.

Monitored ticketing system (e.g..,Jira,ServiceNow) and ensured timely resolution with SLA

Generated reports to track performance and analyze trends.

Maintained servers and systems to keep networks fully operational during peak periods.

Education

Masters in Information Technology - Information Technology

Auckland Institute of Studies
New Zealand
12-2024

Skills

  • Technical troubleshooting
  • Technical support
  • Microsoft outlook
  • Software installation
  • Ticket management
  • Remote support
  • Customer service
  • User support
  • Desktop support
  • Application installations

Timeline

IT Support Specialist

Diagonal
11.2020 - 03.2023

Masters in Information Technology - Information Technology

Auckland Institute of Studies

Similar Profiles

CREATE PROFILE
SOMENDHAR SARA